Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,079 Topics
  • 9,130 Replies

2079 Topics

R
Civilian
RMpicksCivilian
asked in Device & Phone Support

Where is the change password option in the App?

Where is the change password option in the App?

1
Kash
iD Mobile Employee
3 months ago
Moh Eric
Newbie
Moh EricNewbie
asked in Device & Phone Support

Moto edge 40

Moto edge 40 sell on id mobile is 8gb ram?

1
Kash
iD Mobile Employee
3 months ago
Matthew Fisher
Civilian
Matthew FisherCivilian
asked in Device & Phone Support

How do you actually get help with an upgrade???

I have paid for an upgrade, the money has come out of the bank already for the extra handset cost. I received no email, so contacted “live chat”. The “advisor” Mr “fat lot of use that was” advised that the order “was not processed” but could not tell me why?  He advised to “try and order again and wait for the refund of the other one”- so I did this, again, no email confirmation and the “upgrade your handset” option is still available to me on my ID mobile login- I am actually losing the will to live with ID mobile, I have several accounts and getting nowhere fast - is there any contact number where you can actually talk to someone please?

2
Kash
iD Mobile Employee
3 months ago
Yasir Chowdhury
Civilian
Yasir ChowdhuryCivilian
asked in Device & Phone Support

sim card not working

I have just recently entered a contract with IDmobile. I ordered a new sim card for my phone and it is not working. Every time I insert the sim card a message pops up saying not registered on metwork. What can I do? If this issue cannot be resolved and I wanted to cancel my contract, how would I do this? Thanks,Yasir

4
Kash
iD Mobile Employee
3 months ago
G
Civilian
GeebarryCivilian
asked in Device & Phone Support

pac not working

I am trying to port my old number from ee into id as I’ve just started a new contract with id. On my joining emails I was given a mobile number but that is different from the one that works on the phone and the id mobile sim! I now get emails through saying they relate to the last 4 digits of the number assigned to the sim and also this number is shown in the phone settings. basically I am entering all the correct details into the PAC entry page and I get an error message. I think the details say it is not possible to port an id number to id, although I am not trying to do that!can someone help with this please?

1
Tom
iD Mobile Employee
3 months ago
E
Newbie
Ethan p 2015Newbie
posted in Device & Phone Support

Bill issue

I can’t read my bill it’s just letters and numbers 

8
Tom
iD Mobile Employee
3 months ago
S
Newbie
SuzigoodchildNewbie
asked in Device & Phone Support

My Phone Hasnt arribed

Hello, I placed an order for a phone on Wednesday 20th December and it hasn’t arrived.  I received the confirmation email, but haven’t received anything since. When will the phone arrive and will I already be being charged for this months bill? 

1
Tom
iD Mobile Employee
3 months ago
Megan Savage
Newbie
Megan SavageNewbie
posted in Device & Phone Support

How to upgrade

Hi, I would like to upgrade my phone. 

1
Kash
iD Mobile Employee
3 months ago
Cheryl.I.
Civilian
Cheryl.I.Civilian
posted in Device & Phone Support

Suspended line although bill has been paid

My line has been suspended even though I paid my bill yesterday 5/1/24 for the balance of £26.29. I cannot go without my phone. I use my phone for work purposes and also care for a terminally ill relative. I cant get onto live chat to speak to an agent so have had to resort to this. Please can my line be activated as my bill has been paid! Cheryl Inch [REDACTED]

1
Tom
iD Mobile Employee
3 months ago
A
Anonymous
asked in Device & Phone Support

no connection in various central london locations

I get really bad connection in central London locations, such as Oxford Street, Covent Garden, Liverpool Street, many City of London areas, Mayfair, Baker Street and many more. I have an iPhone 13. 5G auto is on. I have tried my friends EE sim in those same locations in my phone to test, and the EE works perfectly in every location. The ID consistently (over the past 2 months I’ve had it) absolutely never works in these areas. This is despite often having full bars of 4g or 5g in these areas, but get absolutely zero internet connection when trying to load a website. I have also tried my iD sim in my second phone (S22 5g) and get the exact same results.  

31
Kash
iD Mobile Employee
3 months ago
W
Newbie
Waqas Ul MananNewbie
asked in Device & Phone Support

phone contract

Hii Have ordered Samsung Galaxy S23 128Gb still waiting for delivery not arrived yet.order number is 130744872

8
Kash
iD Mobile Employee
3 months ago
M
Civilian
Ma AliaCivilian
asked in Device & Phone Support

new sim upgrade

My 24 month contract is coming to an end on 9 January 2024. A week ago I ordered an upgrade sim, I want to keep this phone and keep my phone number. I still haven’t recieved the sim so just wondering where it is? And I’m also confirming if this new sim keeps my same number? As I do not want to change it. Do I have to do anything further to ensure that my number is the same, or is this automatically transferred over? Thanks

1
Kash
iD Mobile Employee
3 months ago
A
Newbie
aki0911Newbie
asked in Device & Phone Support

proof of usage for insurance claim

I lost my iphone since the 5th of December 2023 and I reported to ID mibile using the chat to contact customer services. However,  they keep telling me that it has been sent to my email. However,  I have not recives it. Its frustrating to say the least. I just need confirmation that phone and sim was blocked and confirmation of usage.Please any advice on how to resolve the situation will be appreciated.  Thank you. 

1
Kash
iD Mobile Employee
3 months ago
Michelle Cookson
Newbie
Michelle CooksonNewbie
asked in Device & Phone Support

new phone - no service

I’ve bought a new phone1.) input my PAC code and all details but the system keeps saying there’s an error. I’ve now tried dozens of times 2.) my phone says ‘no service’ I’ve tried all the usual several times - turning on/off, switching airplane on/off, manually selecting provider and since when was no customer call centre ‘in the customer’s best interests’  

3
Kash
iD Mobile Employee
3 months ago
K
Newbie
Kailey EstevezNewbie
posted in Device & Phone Support

my Pac code won’t work, i have asked for afew now but it keeps saying the pac code has expired

my Pac code won’t work, i have asked for afew now but it keeps saying the pac code has expired. 

1
Kash
iD Mobile Employee
3 months ago
m_sLANDON
Newbie
m_sLANDONNewbie
asked in Device & Phone Support

I am abroad and accidentally disabled my ID sim, now I can't get it back?

Hi guys, I was fiddling around with my sim settings whilst in Morocco. I disabled my ID sim, and now I cannot see it in my ‘sim’ menu anymore? So now I can no longer receive important texts and calls to my number! Any help would be much appreciated. Thanks in advance.

2
Kash
iD Mobile Employee
3 months ago
G
Newbie
Goldie791Newbie
posted in Device & Phone Support

mr

Phone

3
Tom
iD Mobile Employee
4 months ago
R
Newbie
Richard StevensonNewbie
asked in Device & Phone Support

sim only

RRichard Stevenson just nowhi … would like to stay with my idmobile sim only plan but change to a slightly cheaper plan ….. but it says i cannot do this .my present plan finishes on the 9 th Jan ‘24

2
Tom
iD Mobile Employee
4 months ago
Simon Browning
Newbie
Simon BrowningNewbie
asked in Device & Phone Support

My number hasn't transferred from switching over from 02 with my new ID phone.

PAC submitted 7 days ago and I have received confirmation my unwanted new number is now live The system doesn’t allow me to resend the PAC as it says request received. I now can’t use my old number as the old SIM has been cancelled.  I need my phone for work urgently.  

3
Tom
iD Mobile Employee
4 months ago
Michael Henderson
Newbie
Michael HendersonNewbie
asked in Device & Phone Support

transaction number

I don’t have any transaction numbers. And nothing beginning with a 4. I have my PAC code. Just joined ID but desperate to change back to old number. Any ideas please. 

9
Tom
iD Mobile Employee
4 months ago
S
Newbie
Stewart PaxtonNewbie
asked in Device & Phone Support

No service

JUst switched to ID number has been ported but the phone says there’s no SIM it also says Mobile network state Disconnected.  HELP

3
Tom
iD Mobile Employee
4 months ago
S
Newbie
SG98Newbie
posted in Device & Phone Support

Complaints

How can I escalate a complaint to senior manager at ID mobile? Complaint gone unanswered for three weeks now. No phone and keep being told it has been delivered which it has NOT. Have seen the photo which apparently shows delivery and it is certainly not my address. 

1
Tom
iD Mobile Employee
4 months ago
H
Newbie
Hello123432Newbie
asked in Device & Phone Support

help regarding sms and imessage on iphone 14

Hi. I have an iPhone 14 and my number has just transferred to ID mobile a day later than it should have been but I am now on ID mobile.  however, when I try to send a text message, the phone says the message has not sent despite the recipient receiving the text. iMessage also does not work at all. I’ve checked and it’s turned on and I am signed in.  please help.  

4
Tom
iD Mobile Employee
4 months ago
Mia Anne
Newbie
Mia AnneNewbie
asked in Device & Phone Support

imessage and facetime not activating

My iMessage and FaceTime will not activate and keeps coming up with error- I HAVE TRIED THE FOLLOWING MULTIPLE TIMES! And doesn’t work!! SOMEONE HELP!1) Turn off iMessage (Settings > Messages)2) Restart your phone (by pressing and holding the on/off button)3) Tap Settings > Phone > My Number and confirm that it is correct. 4) If it is not correct, please enter the correct number5) Turn iMessage back to On (Settings > Messages)6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

8
Tom
iD Mobile Employee
4 months ago
Naima Begum
Newbie
Naima BegumNewbie
posted in Device & Phone Support

direct debit payed by

I have payed my direct debit which goes out my account every month and has gone out on the pay payment where I have proof of on my bank statement however you have cancelled and suspended my account with if mobile and I wam now unable make calls or have data this is not acceptable as I am fuming at the fact that this has been payed

1
Tom
iD Mobile Employee
4 months ago
Terms & Conditions
Why iD Mobile?