My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18809 Topics

A
Civilian
Adeyinkka oladipupoCivilian
asked in Community Archive

upgrading from SIM only to monthly phone plan

i joined ID with a monthly phone plan for 24 months in 2016 after paying it off for 2 years, i then switch to a SIM only plan which i have been using, i now want to upgrade to an iphone 13 monthly phone plan but when i check the upgrade eligibility it only shows me cheap phone like motorola. what can i do to upgrade to an iphone 13 and still keep my ID number 

2
Rory
Newbie
1 year ago
Lee Pearce
Civilian
Lee PearceCivilian
asked in Roaming & International

roaming fair usage

I have a 120gb data plan. How much fair usage data will I have?  

4
Mohammed
iD Mobile Employee
9 months ago
H
Civilian
HenCivilian
asked in Community Archive

How do I get a refund when my bill has been paid twice

I logged into my account on the 10th Mayand saw that my account was in the red although I have a direct debit. I thought something wrong had happened to my DD so paid the outstanding balance, only to find out today on my bank account that the DD was taken at the same time. I would like a refund  for the amount extra paid please

1
andewhite
Legend
1 year ago
Jay Jay
Civilian
Jay JayCivilian
asked in Community Archive

I have not received the Tech promised with my upgrade.

I claimed the tech on the offer, which was the reason why I chose this phone for my upgrade. I still have not received anything. How can I get these items ? 

10
Mohammed
iD Mobile Employee
1 year ago
G
Rookie
Gavin198637Rookie
asked in Bills & Charges

what date is my bill taken?

If my bill is due on a Saturday or a Sunday do they still take or is it the next working day many tganks

5
Mohammed
iD Mobile Employee
9 months ago
H
Rookie
Harry BaggRookie
asked in Community Archive

Is unlimited really unlimited

I’ve recently been looking at the “Unlimited” PAYG option, ive been on chat with an agent and they claim that it is perminent and that ill never have to top up and thats that.Can anyone who has this please tell me wether or not this really is true?

12
H
Rookie
1 year ago
Ajay Bhatt
Rookie
Ajay BhattRookie
asked in Leaving iD

Contract expires when on Holiday

Hi,My current 12 contract expires on 10.6.23 when I am on holiday.  Any thoughts how I can get around this so I don't loose reception. Will my contract just continue?  I just want to sign up for a new contract for £12 months at £6 per month 60GB. I cannot upgrade on my application. Please advise. Thanks Ajay  

3
Ajay Bhatt
Rookie
11 months ago
L
Civilian
Liam AgerCivilian
asked in Your iD Mobile Account & App

account locked on old email

I use an old work email for my account and I no longer work for that company. I need to reset my password to log in but won’t be able to retrieve the password. Have tried the chat bot with no results.

4
Tom
iD Mobile Employee
11 months ago
J
Civilian
Jessica01Civilian
asked in Community Archive

SIM transfer suddenly not working showing new number

Hi guys, I took out a new phone and SIM last week filled in the transfer form provided PUK code to keep my old number everything went smoothly and the number was changed over with no issues....but now when someones messages me and I reply it shows on my home as a full conversation but replies from the original SIM number not my number that was transferred..same as when I open chat settings it shows as the number that was originally on the SIM not my transferred number. How do I stop this so the messages I send come appear to come from my previous transferred number, I hope this makes sense.Thank you

2
Rory
Newbie
1 year ago
K
Newbie
KageNewbie
posted in Pay As You Go

Recent problems of service when it's claiming that you are out of credit

Hi. I am a PAYG user.Today it happened to me the second time within 8 days that I couldn't make a call or use the network as I was told that I was out of credit, even though I wasn't. Today the problem actually lasted only a few minutes, however, it occurred right at the time when I was during an important call, resulting in disconnecting me all of a sudden along with playing the record that I am out of credit. Fortunately, my interlocutor called me back, and yet, I also had an urgent need to access the Internet and I wasn't able to since the problem was still on.And the first time when I experienced the problem, on 12 September, it persisted for as long as several hours. At that time I was also calling the iD’s automated phone service (03330037777) which number was included in the message about no credit. Though the number is free, it turned out to be unreachable, giving a message which I forgot, but it might actually have been saying something about technical difficulties of this aut

3
Kash
iD Mobile Employee
7 months ago
K
Newbie
kcqNewbie
asked in Pay As You Go

Is a PAC code needed?

Is a PAC code needed when transferring from an ID monthly plan to a ID pay as you go plan? And how do I do it?My 24 month contract ends on 22 Nov and I need to know if I i) need to cancel it now, so I’m not charged any extraii) need to request a PAC code, as I want to keep my number regardless if I stay or leave ID after the 22 Nov   

9
Tom
iD Mobile Employee
6 months ago
Stuartt
Civilian
StuarttCivilian
asked in Community Archive

no service abroad in France

am abroad and not getting any service, also not received a message saying welcome to france like usually

2
Kevin
Newbie
4 years ago
Ester Batchelor
Civilian
Ester BatchelorCivilian
asked in Community Archive

showing no service or data - iOS 13.4

For the past 4 days, my iPhone 7 has started showing no service or data available- meaning I can’t use data or receive/send calls/texts. It is telling me I have to do the software update iOS 13.4 to get service, but I have tried updating in settings multiple times and I still don’t get service. Is this an issue with the carrier or the phone?

2
Kevin
Newbie
4 years ago
A
Civilian
AmandaCCivilian
posted in Community Archive

Why does it take nearly a week to move number from previous network

Joined ID 28th November moved my number from o2, and yet I have had no service from the 29th November, I have made several calls and yet keep getting guarantees that phone will be up and working by Monday 3rd December, still no service so rang again to be told wait 48 hours! This is not good enough! I have a 14 day cooling off period, so if it's not sorted soon, I will be cancelling my contract, what is the point of paying for a service if you are not receiving one!

3
Ryan
iD Mobile Employee
5 years ago
J
Civilian
jacmorganjonesCivilian
asked in Community Archive

Cant log into the app

Hi  The app wont let me register as it says my details are incorrect. The phone number is correct,last name,and the date of birth. Not sure what else I can do?   Help, thanks Darren

1
Phil
iD Mobile Employee
4 years ago
C
Civilian
Confused2017Civilian
asked in Community Archive

contract accidentally closed

I was just looking to see how much it would cost if I was to leave Id early, I never actually proceeded with it but now all of a sudden phone has been cut off a month later with a message saying my contract was ended early by myself which it wasn’t? I need my phone to be working as a matter of urgency can it be reactivated it is a phone and sim contract

1
Phil
iD Mobile Employee
4 years ago
Rachael8
Rachael8
asked in Community Archive

Extra charges

Why is it when I try and buy on a game it will not alow me to add it to my phone bill I have a cap of £10 and I have not spent any of it

1
Mohammed
iD Mobile Employee
5 years ago
Mybackyard
Mybackyard
asked in Community Archive

4g sim in 3g android phone used in a 3g only area

I live out in the boonies with 3g reception, and have a 3g android phone. There is little or no prospect of getting 4g because the population density doesn't warrant the investment. Can i put a 4g sim in my phone and use it on a 3g coverage area? I use no data and have no need for data.

1
Ryan
iD Mobile Employee
5 years ago
Marcbodd
Civilian
MarcboddCivilian
asked in Community Archive

Any one else been waiting

Been waiting for my credit check.3 days now what a.joke.

3
Mohammed
iD Mobile Employee
5 years ago
Cavs
Civilian
CavsCivilian
asked in Community Archive

8GB phone

[h3]why do manufacturers make phones with only 8gb storage when they know this is insufficient for even the most basic of users? and before anyone answers by saying expand the memory with an sdcard it doesnt work because facebook and messenger will not allow you to move these apps on to external storage 😃 technology is moving so fast 8gb is now substandard imo so why make a customer sign a 2 year contract when the phone will be outdated within 12. This is what happened to me and I have 800mb space left and clear my storage every hour or so just to make my phone function. I've learnt loads about phones in the last 2 years and I'm super disappointed with how non tech savvy people are treated. I know I won't make the mistake again but what an irritating 2 years it's been! What do you think?[/h3]

3
Cavs
Civilian
5 years ago
BevF
Civilian
BevFCivilian
asked in Community Archive

Tracker set up

I have an id sim for a tracker. In order to enable it its asking me to send command to sim. Command is - pw 123456 apn apn username password MCCMNC #. I have no idea wot to do...can anyone help? Many thanx x

1
Ryan
iD Mobile Employee
5 years ago
Mason
Civilian
MasonCivilian
asked in Community Archive

covid 19

Will my monthly payments still come out every month due to IDmobile closing from covid 19 outbreak? 

2
Kevin
Newbie
4 years ago
C
Civilian
celliottCivilian
asked in Community Archive

Moto G6

I have an unlocked Motorola G6. fully updated but refuses to connect to ID network. Toggling airplane mode makes it try to connect, if briefly connects at 4g but then drops off.. Sim works fine. Any ideas?

3
Ryan
iD Mobile Employee
5 years ago
Louise99
Civilian
Louise99Civilian
asked in Community Archive

Green iPhone 11 out of stock

Hi,   I am wanting to upgrade my phone plan to a green iPhone 11 however it is currently out of stock. I need to do this as soon as possible as my contract ends on the 05/04/2020.   When will the green iPhone come back into stock?   Thanks, Louise

1
Mohammed
iD Mobile Employee
4 years ago
DavidH54
DavidH54
asked in Community Archive

Loss of Data

For some reason I have been unable to access and receive data for about a month. No e-mails, No WhatsApp messages, no access to internet. Data is turned on and there appears to be good coverage but no matter where I am nothing is happening. Any Ideas?

1
Chloe
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?