My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20908 Topics

J
Newbie
John WickNewbie
asked in Thinking of leaving?

I WANT TO CANCEL MY CONTRACT

I wish to cancel my SIM only contract that I purchased on 26th March 2023. The SIM has not been used.Order Ref: 125917304I have cancelled my Direct Debit.I have tried to contact you via your 24/7 chat which doesn’t work. I have been into my local Currys store that could also not get the chat to work and suggested that I set up an account in order to cancel the contract I can not set up an account as the security number required has been sent to the ID mobile number that I am not using You have no email address You have no contact phone numberPlease could you arrange for my contract to be cancelled as I am within my 30 day cooling off period (today being 09/04/23)Kind RegardsD 

6
Tom
iD Mobile Employee
1 year ago
R
Newbie
RobhopeNewbie
asked in Plans & Upgrades.

Change my plan - will this be impacted by RPI

So my plan has increased in cost due to the recent price increases. When I am logged in to my account, in the option to change my plan - it is now showing 2 options which are cheaper than my current plan with more benefits to them. I thought the change my plan options were meant to cost more than my current plan? If I went ahead and chose one of the cheaper options, is it likely that they will change once applied and have a rpi increase like my current bill, ending up being even more than what I am currently paying? Anyone done this or aware?Thanks

2
Mohammed
iD Mobile Employee
1 year ago
Hannah Silverwood
Newbie
Hannah SilverwoodNewbie
asked in Your Phone & SIM.

Keeping old number

Hi everyone I'm just looking for some help please. I've tried to swap my old number onto my new SIM and phone so I've requested the PAC code and it says it's gone through. But when I make phone calls it comes through with my old number but when I send a text message it comes through to people with the new number. Any ideas of what I can do?

14
Tom
iD Mobile Employee
4 months ago
Riley01
Newbie
Riley01Newbie
posted in Your Phone & SIM.

very poor customer care beware

Like many I was attracted by the competitive price plans for I’d mobile, however I now wish I had never tried them.I ported my number to them last Monday morning and was told my number would port the next day by 6pm. It is now Friday evening and have spoken via chat several times they all say the problem is with their technical support and there is nothing they can do. I even managed to chat to a so called manager who told me there is nothing they can do.If you need your number for business or god forbid medical consultations or to access financial banks or apps, I urge you to think again. You will get no support or an inkling of when your problem might be solved, avoid!!

7
Kash
iD Mobile Employee
1 year ago
Grant Peter Findleton
Newbie
Grant Peter FindletonNewbie
asked in Pay As You Go.

My data isnt working

My data allowance has stopped working even though I still have unlimited data. I can't get in touch with customer support online either

1
Kash
iD Mobile Employee
1 year ago
N
Newbie
NairalandNewbie
asked in Your Phone & SIM.

Why are people able to TEXT my OLD NUMBER. CAN PHONE my NEW NUMBER but CANT TEXT IT

I was given a new phone number by ID a few months ago. Which means I DO NOT USE MY OLD NUMBER AGAIN. However, when people text me on my old phone number I get their messages on my NEW NUMBER, and when I reply to the same messages, I am replying via my OLD NUMBER. You CANT PHONE my OLD NUMBER though, but you CAN PHONE my NEW NUMBER. Its like, people are texting my OLD NUMBER but PHONING MY NEW NUMBER. A wee bit of gremlin moment here.

12
Digg3r
Novice
1 year ago
James Hale
Civilian
James HaleCivilian
asked in Your Phone & SIM.

Using my Internet in moroco

Hey, I'm going to agadir in Morocco, does anyone know if you can use you inclusive mobile data there? I have unlimited data in my phone plan. Any info welcome! Cheers

1
Kash
iD Mobile Employee
1 year ago
K
Civilian
KasperrrrrrrrrrrrrrrCivilian
asked in Your Phone & SIM.

Sim card disabled at random

Hey, I logged into the app on my new phone (provided by you) today, and a message came through saying “your new SIM card has been enabled”. I am keeping my current sim card, as established on the phone with your agent when I upgraded. It has been working perfectly until this point. Now I have a non-functional SIM card and no way to fix it, as attempting to switch back to it in your app does not work and only gives me an error message. Please advise, as I require mobile access to the internet asap.

1
Kash
iD Mobile Employee
1 year ago
Walls
Newbie
WallsNewbie
asked in Your Phone & SIM.

unable to contact id mobile

I cannot get access to my account online whenever I try the live chat it says it is busy try later but is always busy 

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
codiegoNewbie
asked in Pay As You Go.

PAYG roaming in Spain

Considering getting a PAYG sim and want to confirm if I would be able to use the data in Spain without any extra charge.Checking here I can see that I can use it but want to confirm that and see if there is any extra price I would need to pay. A year ago, they mentioned that there would be no roaming charge here.If I travel to Spain, would I be able to use the entire data? Or there is a limit when roaming for PAYG?As well, I could not find anything about the payment. Would I need to set up a Direct Debit for a PAYG or a pre-paid card for this?  Regards,Diego

5
Kash
iD Mobile Employee
1 year ago
M
Newbie
mikehawkeyNewbie
asked in Your Phone & SIM.

Old number hasn't been transfered PAC issue

I have switched to ID mobile and I submitted my PAC code from EE to you at the time of joining ID mobile. My old number still hasn’t been been transfered. I have gone onto the PAC page on your website and entered it again and I am getting a message saying there is a problem with the PAC code however no one has contacted me to say there is an issue. Can you please advise as this is my business mobile.Many thanksMike

9
Kash
iD Mobile Employee
1 year ago
Julie Westerby
Newbie
Julie WesterbyNewbie
asked in Your Phone & SIM.

Can't access Live Chat

When I try, I just get this message :The requested URL was rejected. Please consult with your administrator.Your support ID is: 10098444444917324764I have locked my phone as can’t remember the pin - only just got it. Help!  

3
Kash
iD Mobile Employee
1 year ago
A
Newbie
ArtlawNewbie
asked in Your iD Mobile Account & App.

Cannot transfer old number

Hi, I’ve recently joined ID Mobile and I want to transfer my old EE mobile number across, but when I input the details (PAC, old number, new number and transaction number), I keep getting an error message saying there is an issue with the information entered. I’ve checked the details over and over and tried to enter them on numerous occasions, but they still won’t go through.  Does anyone have any idea what could be wrong and what I need to do please, my PAC number is valid until 17th April?

22
Tom
iD Mobile Employee
11 months ago
L
Newbie
Lucy FedoriwskyjNewbie
asked in Plans & Upgrades.

Unsuitable Coverage Options

Why In hell have I logged into my Id account to see that my only available upgrades are an iPhone 11 which is the phone I have rn or 14plus with 400 pounds upfront cost and 30 pounds a month wth I can pay 100 upfront and 48 for iPhone 14 pro. Why in the hell would you offer my same phone to me with a new upfront cost and half the price I’m paying now nearly 40 pounds for a laggy iPhone 11 🤣

1
Kash
iD Mobile Employee
1 year ago
L
Newbie
LthorneNewbie
asked in Your Phone & SIM.

Proof of usage for insurance

Hi,I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device. Thank you,Leah

33
Tom
iD Mobile Employee
1 month ago
mitts
Novice
mittsNovice
asked in Your Phone & SIM.

showing wrong number

I have transferred my number over to ID 24hrs ago and when people text me or call me it works fine but when I text or call people it shows the old ID phone number

9
Kash
iD Mobile Employee
1 year ago
P
Civilian
PeterpriCivilian
asked in Pay As You Go.

Ordering a Pay as you go sim without 3 years UK address

Hi everyone,I just relocated to the UK and need an unlimited data plan. First I tried getting a contract, which didn't work as I don't have 3 years of UK addresses. Then I tried ordering a PAYG SIM, only to have the same problem.I tried getting one in a Currys, they said they don't sell PAYG idMobile SIMs. I can't find a phone number anywhere that I could order from, and the Live Chat is broken for me(and it says it requires to have a plan in the first place...)So, how do I get a PAYG SIM?Cheers

4
Mohammed
iD Mobile Employee
1 year ago
St199
Newbie
St199Newbie
asked in Your Phone & SIM.

Where can I find my transaction ID

I have spent 3 hrs trying to get to speak or live chat to someone. I need a transaction ID to transfer my number but don’t have one. It will not allow me to do it in my services without one. How do I get one. I can’t find welcome email etc so no good suggesting that. I am just about ready to cancel contract. Never known a company where you cannot speak to someone

8
Kash
iD Mobile Employee
3 months ago
Prabhakar Bohara
Newbie
Prabhakar BoharaNewbie
posted in Your Phone & SIM.

lost my sim with my phone can I please get a replacement sim card?

Can I please have replacement sim, I am finding hard to contact you guys? I lost my sim. Plscontact me on email I need replacement sim asap. 

5
Mohammed
iD Mobile Employee
10 months ago
Storozh
Newbie
StorozhNewbie
asked in Your Phone & SIM.

What is going on with ID Mobile ??

Dear ID Mobile managment.I am writing to express my frustration with the customer service experience I have had with your company. As a customer, I have been trying to resolve an issue with my mobile service, but unfortunately, your customer service is only available through online chat which now says" try again later"On 14.03.23, I reported that my number had been stolen (ported to GifGaf by someone else and not me), after 3 days investigation you gave it back to my SIM. But since then it continues to show "NO SERVICE" even after four attempts to resolve the issue through online chat. The representatives I spoke to first one on 22.03.23 (did not save that)25.04 chat with Luthando, who have changed my plan and said "Your new plan will be set up within 30 minutes"29.03 chat with Nomhle who said: " I will credit your account with £10.00 as a one-off Goodwill gesture,your next invoice is on the 16/04/202331.03 chat with Zandile who said: " I have checked and SIM number 20309 040 XXX was n

4
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
dvdevnsNewbie
asked in Roaming & International.

No internet/no data

I have just arrived in France and my account says roaming is on. I use my SIM card in a router as a hotspot. In my phone it says I am connected to Bougyes network yet the internet icon on my router is not illuminated so, whilst the wifi in the house is all showing active there is no connection from the router to collect data. The router was working fine in England on Monday night before I left. Sadly, there is no number or email by which I may contact ID Mobile to get help.

3
Mohammed
iD Mobile Employee
1 year ago
Lisa Mitchell
Newbie
Lisa MitchellNewbie
asked in Your Phone & SIM.

My earbuds are not working

 Hiya, we recently upgraded through yourselves and got some samsung budd freeHowever the left one isn't workingI have taken them to a phone shop who stated that it is broken but id have to pay to use his time. How do we resolve this? Are you able to send me some that work and i can give you these ones back? Kind regards, Lisa Mitchell

1
Mohammed
iD Mobile Employee
1 year ago
R
Civilian
RagecoreCivilian
asked in Pay As You Go.

Unable to get PAC code

Hi,Using my old SIM I’ve sent ‘PAC’ and my DoB to 65075 but am not receiving the PAC code. I’d like to keep my old number so how can I resolve this?Many thanks for help in advance,Ben

2
Tom
iD Mobile Employee
1 year ago
D
Civilian
Danielc97Civilian
asked in Your Phone & SIM.

pac code

I’m trying to use my PAC code from virgin media now for 7 days in a row. I’m typing in the PAC code they sent me via text message, copying over from emails the information ID have sent me E.G transaction number, ID mobile number and I obviously know my own number. But when I submit ID tell me there is an issue with the information. I cannot get into contact with them as it’s only a live chat and agents are always busy and there is no phone number.  any ideas on how to fix and sort this issue out ? 

2
Tom
iD Mobile Employee
1 year ago
S
Civilian
selenamarina28Civilian
asked in Your Phone & SIM.

Phone line breaks up when I make the call

Hello,Whenever I make a call to someone, they always say that the line is breaking, although I always have full signal. I can always hear them fine and this never happened until I switched to ID mobile. Additionally, when they call me first, the line doesn't break on their end.I’ve tried contacting the live chat but it always closes when I get about 2 minutes from connecting to an agent.

2
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?