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Keeping old number

  • April 7, 2023
  • 14 replies
  • 968 views
Hannah Silverwood
Community Member

Hi everyone I'm just looking for some help please. I've tried to swap my old number onto my new SIM and phone so I've requested the PAC code and it says it's gone through. But when I make phone calls it comes through with my old number but when I send a text message it comes through to people with the new number. Any ideas of what I can do?

Best answer by Digg3r

AHH mine did this and it was a setting within the messages. I did this.....  Open the Messages app . Tap your Profile iconand thenMessages settingsand then Advanced. Select Phone number, then edit the number to the correct phone number associated with your SIM card. Tap OK. After doing that restart the phone and it should be working correctly 🤞 Also check message settings > chat features  the number on there may be incorrect and need editing. 

This topic has been closed for replies.

14 replies

Digg3r
Helpful Contributor
  • Digg3r
  • Helpful Contributor
  • April 8, 2023

It takes a good 24 hrs to transfer over, if it's weekend/bank holiday then it will be done by Wednesday. I have just done mine on Wednesday morning and it was transferred by Thursday afternoon 

Hannah Silverwood
Community Member

Mines been transferred for around 2 weeks but only the messages don't come through as the number I want to keep.

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • April 9, 2023

 

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Digg3r
Helpful Contributor
  • Digg3r
  • Helpful Contributor
  • Answer
  • April 9, 2023

AHH mine did this and it was a setting within the messages. I did this.....  Open the Messages app . Tap your Profile iconand thenMessages settingsand then Advanced. Select Phone number, then edit the number to the correct phone number associated with your SIM card. Tap OK. After doing that restart the phone and it should be working correctly 🤞 Also check message settings > chat features  the number on there may be incorrect and need editing. 

    Hannah Silverwood
    Community Member

    Ahh brilliant thanks everyone! It's been driving me mad but that seems to have done the trick 😀

      Mohammed H
      iD Mobile Employee
      • Mohammed H
      • iD Mobile Employee
      • April 13, 2023

      Glad to hear it’s working @Hannah Silverwood 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Michael Valente
      Active Contributor

      Hi There, where do you find the “Profile icon? and thenMessages settingsand then Advanced. Select Phone number”  Is it in the iD Mobile App or on your IPhone under Settings? Thanks. Michael

      andewhite
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • andewhite
      • Platinum 
Contributor
      • October 14, 2023

      Hi There, where do you find the “Profile icon? and thenMessages settingsand then Advanced. Select Phone number”  Is it in the iD Mobile App or on your IPhone under Settings? Thanks. Michael

      It should be in the Settings app on the iPhone @Michael Valente. 

      These posts in this topic are about an Android device, so the setting location description isn’t appropriate for an iPhone.

       

      Forum member (non-iD).
      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • October 17, 2023

      Hi @Michael Valente,

      Welcome to the Community!

      Please let us know if you need any help with this and we would be happy to assist.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Michael Valente
      Active Contributor

      Kash

       

      Many thanks for your message.

       

      I just arrived home and I see that my iD SIM card has arrived in the post.

       

      I will be in touch and take up your kind offer should I have any questions.

       

      Kind regards

       

      Michale

        Michael Valente
        Active Contributor

        Hi Kash

         

        Just to say that my old number was ported over this afternoon and I’ve now set-up the new PIN, voicemail and tried out the WI FI calling.  It’s all working well and I’m impressed with how smoothly itall went.

         

        The next big test will be to see if I can make & receive calls when I travel to  Abu Dhabi and New Zealand!

         

        Michael

        Kash M
        iD Mobile Employee
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        • Kash M
        • iD Mobile Employee
        • October 21, 2023

        Hi @Michael Valente,

        Glad to hear that everything is up and running.

        You can view the call charges in Abu Dhabi and New Zealand at the link below:

         

        https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

         

        Kash

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Olivia Quinney
        New Contributor
        • Olivia Quinney
        • New Contributor
        • December 19, 2023

        Does anyone know if I can keep my number I am changing from sim only deal with ID to a contract phone also with ID. Have been told I can’t keep my existing number

        Tom
        iD Mobile Employee
        Forum|alt.badge.img+25
        • Tom
        • iD Mobile Employee
        • December 21, 2023

        Hi @Olivia Quinney 

         

        If you upgrade from your current plan to a SIM only plan, yes, you’ll keep the same number.

         

        However if you’re purchasing a completely new plan with a new number, that won’t be in any way related to your existing account, we cannot transfer numbers from an existing iD Mobile number to another iD Mobile account.

         

        Tom

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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