Replies posted by Jonty Soper

70 Replies

Jonty Soper
Novice
Jonty SoperNovice
asked in Coverage & Network

Voicemail notification alert

Thanks Andewhite.Out of interest, do you also get the standard voicemail icon/alert?  I too can get the SMS alerts but whether I turn that feature on or off, the phone’s voicemail icon/alert is never triggered.I kept my original post shorter than I wanted else it was going to be very long!  My wife has an out-the-box iD phone and all voicemail settings are the same.  I also have a spare 3 SIM and when I leave a voicemail, the icon/alert will show up.  When I was with EE all was okay but not since I ported my number to iD.Cheers.

18
Jonty Soper
Novice
1 year ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Coverage & Network

Voicemail notification alert

Hi Will.Thanks for getting in touch.  I have a Samsung A70 and my wife has a Samsung A51.But, since I posted this I’ve discovered my wife does NOT get the Android voicemail icon alert either.  I’m sure she had mentioned she did but upon checking she does not - but does get the SMS alert when a message is deposited.Wife wasn’t keen to mess with her voice/mailbox settings so just going to leave as-is.  If I get to the root of this then great but if not, it really isn’t a problem.Jonty.

18
Jonty Soper
Novice
1 year ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Coverage & Network

Voicemail notification alert

Hi Kash,I have indeed - have trawled through all  the various notification - and phone/voicemail - settings as a just in case.  I had the voicemail notification when I was with EE (I ported to iD from them).  I get the voicemail notification with a spare 3 SIM I have.  I just don’t get the alert with iD.Odd.

18
Jonty Soper
Novice
1 year ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Coverage & Network

Voicemail notification alert

Hi Kash.I have indeed contacted the iD Live Chat team - twice.  My original chat was to ask if a ticket could be raised to have the porting-in checked - as another thread exists with the same issue, and an iD forum member/employee had suggested this.  This ticket was closed with no info provided to me, but my second chat saw me being told the porting-in was successful.  I was also told that iD doesn’t use the voicemail alert notification - hence why I created this thread to seek what people knew.If you’re able to get a ticket raised for me that would be appreciated.  All the detail is in this thread.Jonty.

18
Jonty Soper
Novice
1 year ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Coverage & Network

Voicemail notification alert

Cheers Will.  Have responded to your message.  Absolutely no rush with this.  It’s just an odd thing, that’s all.Jonty.

18
Jonty Soper
Novice
1 year ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Coverage & Network

Voicemail notification alert

OP here.In the end I left this as not being able to receive VM notification alerts.  I get the SMS alerts so something at least.Having been with other MVNOs, I found (find!) it odd that iD cannot send me an OS system alert - and to make matters worse seem to be confused and unable to confirm - themselves - what they can and cannot do.Ho hum!

18
Jonty Soper
Novice
1 year ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Coverage & Network

Voicemail notification alert

Hi WP,Useful to know - at least just for the sanity!  Pity ID’s own Tech Support could not confirm.Cheers!

18
Jonty Soper
Novice
1 year ago
Jonty Soper
Novice
Jonty SoperNovice
asked in Ask a question.

SIM only to new contract - latest bill correct?

Hi Andewhite,Thanks for chipping-in - but no, it doesn’t.  It’s a bit of a minefield, hence if anyone from iD can clarify then I’d be grateful.  But as per my post, I’m sure all will be good as per next billing.  Just a bit odd.Best,Jonty.

3
Kash
iD Mobile Employee
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

Odd.  But it would be worth trying 0000 if not done already.  I think even when a handset PIN isn’t ‘on’, 0000 is what’s coded-in.Jonty.

23
Jonty Soper
Novice
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

Damn.  And I guess no choice (button) for forgotten PIN and therefore how to get it reset?If it was me - and assuming my older phone was still working - a factory reset would be my next step.  For the sake of a data copy…Jonty.

23
Jonty Soper
Novice
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

Howdy.If you’ve taken receipt of a new handset - which has somehow now got a secret PIN after an update - I assume you still have your old handset and its data?  Given this random PIN, I’d want to start from scratch.  No PIN = good, set your own, re-copy data and job done.  But still has random PIN then you can flag the handset as defective.From what’s mentioned since the start, this isn’t a SIM PIN but a handset one.  I’d start over.Very intrigued now...

23
Jonty Soper
Novice
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

Okay, so now you will need to wait for iD to resolve.Now that your old phone is effectively blank, you obviously don’t want to risk wiping the new one.  It may well rid the issue but sadly your only data with it (unless you have a separate backup?)Do keep us posted.Jonty.

23
Jonty Soper
Novice
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

I guess you could still factory reset the (new) phone and see - but do you have another copy of your data anywhere?  And with your number now having moved, will that SIM card work in the old phone to at least give you ‘something’ to use?  If the old phone isn’t locked, it should work.Jonty.

23
Jonty Soper
Novice
1 year ago
James Anthony Croxton
Newbie
James Anthony CroxtonNewbie
asked in Ask a question.

Help with phone

Hi @andewhite I’d say it really depends on the user.  You’re right, but I intentionally keep some things in the cloud but others not,  And some folk I know have nothing in the cloud, nor local backups.  I perform manual backups and redundancy and therefore fully in-control.  But I appreciate that’s not everyone.  Guess it depends how the OP rolls 😀Jonty.

23
Jonty Soper
Novice
1 year ago
D
Newbie
DixJoeNewbie
asked in Ask a question.

Plan price growth by 14% - that's a joke

It is and I shall.To think I spent time mulling over the options - and now I wish I’d elected for choice B or C!  A smidge more costly at the time, would be considerably cheaper now.  Managed to sway the wife too.  Hindsight’s a wonderful thing but then so is onward custom - or lack thereof.No patronising links or references needed.

10
Kash
iD Mobile Employee
1 year ago
R
Civilian
ReesfearCivilian

Joined iD but neither app nor website working for registrationNew

Hi there,The iD website - or rather member area - has been offline since mid-morning.  Suggest you have a chat with online Chat services, although I’m not sure what they could do.  Looks like things should be up again later today.Jonty.

4
Jonty Soper
Novice
25 days ago
R
Civilian
ReesfearCivilian

Joined iD but neither app nor website working for registrationNew

 

4
Jonty Soper
Novice
25 days ago
R
Civilian
ReesfearCivilian

Joined iD but neither app nor website working for registrationNew

Absolute BLANK show.No advertised comms, no warning.  After some digging, an “update” last week didn’t work so remedial action was pushed to yesterday, Tuesday.  First, things just didn’t work right.  Then a somewhat helpful error.  Followed by a cuddly bear telling us things would work on Wednesday.  The same cuddly bear currently shows us the same (un)helpful error.  At least the Live Chat team can help with upgrades.  Woo.As above, BLANK show.  People are cut off from certain services!  The words Change Management come to mind...

4
Jonty Soper
Novice
25 days ago
L
Newbie
LouiseDHNewbie
asked in Device & Phone Support

how do i add roaming when the site is down?

Good morning.Perhaps have a go via the Web Chat team, once they’re online?  One would hope they can help at least.

5
Tom
iD Mobile Employee
19 days ago
C
Newbie
CcoatsworthNewbie
asked in Ask a question.

Switch over

Good morning.I would suggest pestering the Web Chat team with your issues.  If the current outage goes beyond the ‘new app’ and usage of online accounts then this needs to be communicated - and issues actioned by way of other methods.  You’d assume iD has a Plan B...Jonty.

10
Tom
iD Mobile Employee
16 days ago
Jonathan Dearth
Civilian
Jonathan DearthCivilian
asked in Device & Phone Support

id have not kept my existing phone number

Good morning.Have you tried the Web Chat team?  Unless an iD employee sees this post and can help, I’d say the Web Chat team is the next port of call.  This current system outage is causing folk so many issues and yet iD says it’s only affecting their new app and online accounts.  I beg to differ...

2
Tom
iD Mobile Employee
19 days ago
E
Newbie
EdbeckhamNewbie
asked in Ask a question.

travel to america

Hi there,If you’re not already aware, here’s a snippet of charges when in the US:iD don’t have any plans or other features to use.  After some digging, it appears one option is to get a local SIM.  It will still cost you money but not as much as the above.  Or, rely on Wi-Fi and WhatsApp (and turn other features off, e.g. voicemail).Jonty.

2
Tom
iD Mobile Employee
19 days ago
T
Civilian
TrwiCivilian
asked in Device & Phone Support

Where is the web chat?

Good afternoon,Quick link for you:Jonty.

2
Tom
iD Mobile Employee
19 days ago
Tony Scotney
Civilian
Tony ScotneyCivilian
asked in Ask a question.

Tony Scotney

Evening.I can understand the ‘overlapping’ month being a bit of both but NOT two or more.  When you “upgrade” the change is meant to occur pretty much straight away.  Of course, you’ll have the “overlapping” month… 

6
Tom
iD Mobile Employee
16 days ago
L
Newbie
LouiseDHNewbie
asked in Device & Phone Support

how do i add roaming when the site is down?

I ‘think’ time of day plays a part here.  ‘Live chat’ is from 9am to 8pm Monday to Friday, 9am to 6pm Saturday, Sunday and Bank Holidays.  Also, being good with words or search terms helps avoid the Bot bit, or so I’ve read.  Any good?Jonty.

5
Tom
iD Mobile Employee
19 days ago
Terms & Conditions
Why iD Mobile?