Solved

269 Topics

Pete8243
Newbie
Pete8243Newbie
asked in Getting started with iD.

Transfer my number - ID to ID miobile

I have just taken out a new contract with ID as there was nothing in the upgrades I liked.I want to transfer my old ID mobile number to my new contract.I have tried to do this via the app and got the PAC code but as its already an ID mobile number it wont let me.Can someone help. Thanks,Pete.

4
Ryan
iD Mobile Employee
3 years ago
M
Newbie
magordon7Newbie
asked in Thinking of leaving?

Trying to cancel and get a valid PAC code!!!!

I have tried to obtain a valid PAC code by text message and online account.  It always gives me the same code which was the one I used to move to ID from Vodafone, and it says it will expire 26th December 2020, which is obviously in the past.  Online chat is useless and live chat with a human is non existent. HELP!!!!!

3
Ryan
iD Mobile Employee
3 years ago
T
Newbie
Tim_keyNewbie
asked in Plans & Upgrades.

new phone with sim

I upgraded to a new phone, and recieved it yesterday with a new sim. Which sim do i put in please, in order to retain my old number?

3
Mohsin
iD Mobile Employee
3 years ago
B
burion2007
asked in Your iD Mobile Account & App.

iD Account Registration

I want register but i cant is writing this:Please check your personal details again. At least one is incorrect. For your protection, we can't specify which field needs to be changed

3
Mohammed
iD Mobile Employee
3 years ago
Skopf85
Civilian
Skopf85Civilian
asked in Your iD Mobile Account & App.

Name on account is wrong

I have received my idmobile sim but noticed my name has been spelt incorrectly, how do i get this changed?

3
Mohammed
iD Mobile Employee
3 years ago
Logan1950
Civilian
Logan1950Civilian
asked in Coverage & Network.

SMS issue

I live in Aberdeen and I am unable to send or receive SMS messages. Just wondering if anyone else is encountering similar problems.

9
P
Civilian
3 years ago
Moreen
Newbie
MoreenNewbie
asked in Thinking of leaving?

Cancelling a contract due to bereavement

Hello, my mom passed away in February and I’m still getting charges for her account. Please can someone help 

9
Mohsin
iD Mobile Employee
3 years ago
V
Newbie
victor01Newbie
asked in Your iD Mobile Account & App.

I want to cancel my account

i cancelled my contract over two months ago and I d mobile has got the credit agency to chase for more money. I even paid the addtional one month on the contract. I have had enough of this company and i just want to leave can anyone help

5
Mohsin
iD Mobile Employee
3 years ago
jembutler
Civilian
jembutlerCivilian
asked in Getting started with iD.

New contract payment timing out

I have been trying to order a new contract phone and every time i get to the “pay 1p” screen i enter my card details and it just comes up “this page has timed out”

10
Mohsin
iD Mobile Employee
3 years ago
L
Newbie
Lee WylieNewbie
asked in Bills, Payments & Charges.

Bill Paid Twice (Manually and Direct Debit)

I’ve paid my phone bill twice by accident. I done one on the mobile app and direct debit have taken another payment. Does this mean I won’t be charged for next month seeing as I have already paid it in advance, or will I still be charged via direct debit?

8
Mohammed
iD Mobile Employee
3 years ago
H
hjones2912
asked in Bills, Payments & Charges.

Payment taken twice

Direct debit was not taken so I paid manually. Direct debit has now been taken so money has been paid twice. How do I get a refund? Or can I leave money as credit to be taken from next bill?

6
Ryan
iD Mobile Employee
3 years ago
Alex1517
Newbie
Alex1517Newbie
asked in Plans & Upgrades.

Plan change

Hi. My 2 year phone/sim contract with idmobile is coming ro an end and I'm switching to a monthly, sim-only plan.  I've been sent a new sim. My question is do I need to use that sim or can I just carry on using my old one?Thanks

6
V
3 years ago
Lisaowens
Newbie
LisaowensNewbie
asked in Plans & Upgrades.

Help with upgrade

How do I talk on live chat

4
L
3 years ago
S
Newbie
suttonsamNewbie
asked in Bills, Payments & Charges.

Fraudulent Account.

i have identified through a credit reference agency: A fraudulent mobile contract was created in my name:Start date Feb 2016, default date was October 2016, Settled November 2020. I have never had any contract or mobile phone with IDmobile. Please contact me to resolve this issues immediately. I am in the middle of a house move and my mortgage application has been declined.   Mrs C Sutton 

4
Mohsin
iD Mobile Employee
3 years ago
Jivers
Newbie
JiversNewbie
asked in Thinking of leaving?

lost sim and I don’t know my number to pay and cancel.

I’ve lost my sim and don’t know my number but need it to pay my outstanding bill. How do I find out what my number was as you need it for all automated services and the call centre is closed..

6
Mohsin
iD Mobile Employee
3 years ago
Azariayo
Newbie
AzariayoNewbie
asked in Bills, Payments & Charges.

Refund of overpayment

Hello. My contract ended in July 2020 and I have been paying the same amount that I paid for the last 2 years. When I looked under ‘change my plan’ I saw that I could have been paying as little as £6 for double the amount of data and unlimited calls and texts. Why was the amount I was being billed not changed automatically? I would like to request a refund for this amount as I have paid off the phone. Please let me know how this can happen. Thank you.

3
Mohsin
iD Mobile Employee
3 years ago
M
Civilian
mrcslttrCivilian
asked in Getting started with iD.

PAC code didn't work - got a text

Hi, Man alive, this is a really useless website. Got a text saying my PAC code didn’t work. Any ideas? Apparently I need to go through this ridiculous website to find the answer   

6
Rory
Newbie
3 years ago
Cain
Rookie
CainRookie
asked in Coverage & Network.

Upload Speed Is Slow

Hey ID Mobile, Hope You’re All Ok and Staying Safe. So I’m Just Gonna Put This Out There, My Upload speed is extremely slow, Reaching inbetween 3 - 5 mbps (sometimes lower than 3), is this a technical glitch? If so, please help me. Just Asking Cause I need The Upload to be higher for My Live-Streams. Cain.

10
Mohsin
iD Mobile Employee
3 years ago
S
Civilian
Stephen BillyealdCivilian
asked in Your iD Mobile Account & App.

registering my account

how do i register my account if i cannot receive a security. My SIM is in a wifi hub not in a telephone

6
Will
iD Mobile Employee
3 years ago
S
Newbie
stamenkov43Newbie
asked in Plans & Upgrades.

Upgrade bundle

Hello, Everyone! My plan is due to upgrade soon, but I also need unlimited data sim only to use in 4g Wi Fi router and one more sim only for my daughter. My question is how I can get better bundle price? Thank you in advance.

3
Will
iD Mobile Employee
3 years ago
PAULINA
Newbie
PAULINANewbie
asked in Bills, Payments & Charges.

I'm still restricted after paying my bill

I HAVE PAID THE BILLS 1 WEEK AGO, I DON’T USE MY PHONE YET ,WHAT DO I HAVE TO DO ,BECAUSE MY BALANCE IS 0 POUNDS , I MEAN I DONT OWE ANYTHING PERHABS MY LINE KEEP RESTRICTED … 

3
Mohsin
iD Mobile Employee
3 years ago
A
Newbie
Adam17869Newbie
asked in Bills, Payments & Charges.

‘UK’ on bill

What does UK mean on your phone bill? I’ve been billed £1.75 for last month (6/10-1/11). 

4
Mohsin
iD Mobile Employee
3 years ago
D
DelilyR
asked in Bills, Payments & Charges.

unlimited minutes

Hi, last month I changed my plan to unlimited minutes but yesterday I received text stating that I’ve used all my minutes. I’ve checked my account definitely stating unlimited minutes. Any help appreciated. Thanks 

3
Mohsin
iD Mobile Employee
3 years ago
armless31
Rookie
armless31Rookie
asked in Plans & Upgrades.

upgrading

hi all i can upgrade now but i dont want any on the upgrade listdo i wait or just buy the phone i want from carp[hone warehouse on id . would i keep my existing number if i did this?many thanks  

1
Ryan
iD Mobile Employee
3 years ago
P
Newbie
PetertinypopNewbie
asked in Pay As You Go.

voicemail

Hi whats the number for voicemail

1
Ryan
iD Mobile Employee
3 years ago
Terms & Conditions