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Transfer my number - ID to ID miobile

  • 7 January 2021
  • 4 replies
  • 196 views
Pete8243
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I have just taken out a new contract with ID as there was nothing in the upgrades I liked.

I want to transfer my old ID mobile number to my new contract.

I have tried to do this via the app and got the PAC code but as its already an ID mobile number it wont let me.

Can someone help.

 

Thanks,

Pete.

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Best answer by Ryan 8 January 2021, 20:50

Hi @Pete8243,

Unfortunately there is no way to move an iD Mobile phone number from one account to another; an upgrade must be purchased I’m afraid. Only numbers from another network can make use of the PAC code porting process.

Ryan

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4 replies

Ryan
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Userlevel 7
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Hi @Pete8243,

Unfortunately there is no way to move an iD Mobile phone number from one account to another; an upgrade must be purchased I’m afraid. Only numbers from another network can make use of the PAC code porting process.

Ryan

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V
Rank

Hi,

I have this issue, I went through the upgrade process on line and I have chosen a new plan. I have been sent a new ID sim card, but cant use the PAC code.  I would like to keep my existing number on my new plan. HEEEELLLPPP

V
Rank

Why would they offer different plans on the app if you can not use your same phone number.

Can I purchase a pay as you go from another network, transfer my existing number to that network, then request a PAC code and transfer back to ID?

 

Ryan
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Userlevel 7
Badge +9

Hi @vernon,

When purchasing a plan change or upgrade via our app, it should process it as an upgrade so at some point, you may have been directed away from being logged in and a new plan was purchased instead.

In regards to moving to another network; yes, this is a route you can take to move the number to the new plan.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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