Plans & Upgrades.

How to upgrade and change a plan, and all about plan types

  • 255 Topics
  • 1,143 Replies

255 Topics

Naty Catangui
Civilian
Naty CatanguiCivilian
asked in Plans & Upgrades.

updated app

It won’t accept my details when im updating my app my date of birth is 24/12/1968

2
Tyler
iD Mobile Employee
12 hours ago
C
Newbie
Clare LeiperNewbie
asked in Plans & Upgrades.

clare

I upgraded my plan to get more data. This was on 4th April.I still have not got my extra data? Was sent a new sim but told I didn't have to use it. My ID app says i have 40gb but in settings on phone it says 2gb and getting a usage warning. Can somebody please advise

1
Tyler
iD Mobile Employee
12 hours ago
R
Civilian
RmkCivilian
asked in Plans & Upgrades.

Losing upgrade

Hi there,  I switched from a monthly plan with a phone contract to a pay monthly sim only plan. Does this mean I lose my upgrade option? Can I start a new mobile contract plan if I want to in the future? Thanks

1
andewhite
Legend
17 hours ago
R
Newbie
RhbNewbie
asked in Plans & Upgrades.

Restock for Z fold 5

My upgrade is due in 8 days and I have been keeping my eye on this phone for weeks and now it is out of stock.Will it be getting a restock soon, as I do not want any of the other phones on offer and am considering looking elsewhere for my contract if it isn't going to happen.

1
Kash
iD Mobile Employee
1 day ago
Kenny Rose
Newbie
Kenny RoseNewbie
posted in Plans & Upgrades.

Upgrade

Just offered upgrade to new mobile but on id website the same offer is £3 per month cheaper. Looks like you don’t want loyalty to count. Sad as I have had no problems with the company.

1
Tom
iD Mobile Employee
2 days ago
Abywan
Newbie
AbywanNewbie
asked in Plans & Upgrades.

upgrade rip off

So it’s upgrade day and I have the recommended upgrade for my useage. So why as a loyal customer for 3 years should I be getting charged more than if I just cancelled (after my contract is up) and started a new plan with the latest iPhone with mobiles.com who offer cheaper per month by £6, unlimited data yours was 10gb and instead of £89 upfront cost it would be £19

1
Tom
iD Mobile Employee
2 days ago
Erin Claire
Newbie
Erin ClaireNewbie
asked in Plans & Upgrades.

google pixel watch 2

The only posts I could find related to this were a year old so thought best to ask...  I have a Google pixel watch that is compatible with esim, is this something that I can access via ID mobile?  Thank you 

1
Tom
iD Mobile Employee
2 days ago
C
Newbie
crinsonf1Newbie
posted in Plans & Upgrades.

CANCEL MY CONTRACT

Hello.  i am writing to you regarding cancelling my current phone contract. I am currently paying £51.01 every month for my handset, calls & texts. However this contract ended after the 29th April and I would like to cancel this contract. I am currently abroad and do not have access to my UK phone number so I cannot cancel this contract online.  Please can you cancel this direct debit for the expired contract. Here are my details.   thank you,Freya Crinson 

1
Kash
iD Mobile Employee
2 days ago
H
Newbie
Helling123Newbie
asked in Plans & Upgrades.

Plan Not Listed

Hi.I have just given up a live chat after 2 hours!ID Mobile are offering an 8Gb plan for £8. I am on an 8Gb plan but I pay £10 per month. I would like to pay £8 instead of £10 but the app is not offering this as an option. I have had an absolute nightmare with the 2 people I was chatting with on the live chat. The first one started giving me advice on how to change the plan online (which I know how to do and had made very clear). I was then transferred to a 2nd operator who just kept sending "I'll be right with you" messages for about an hour!I am at the point of just cancelling my plan and getting a contract elsewhere as I can't believe the terrible service the live chat is giving (and the fact that I've been paying more than I needed to for the plan I am on).Is there a way I can change the plan on my existing number without the rigmorole of starting a new account just to get the lower price? ThanksHelen

6
Tyler
iD Mobile Employee
17 days ago
Alannah Calvert
Newbie
Alannah CalvertNewbie
asked in Plans & Upgrades.

How can I change my Delivery Address for an upgrade?

Hi I am looking to upgrade, when I get to ordering the new phone there is no option to change the delivery address that I want to select. How do I contact you? The live chat is always down and there’s no way of telephoning you to sort this. 

7
Tom
iD Mobile Employee
1 month ago
E
Newbie
emmajohnsonNewbie
asked in Plans & Upgrades.

End of contract email

Hi, I've recieved an email to say my contract is coming to an end and if I want to stay with iD I can 'Do nothing and keep your existing service for £47.61 per month;', but I thought I'd paid the contract up in full so I should be able to stay with iD and pay nothing?

7
Tom
iD Mobile Employee
1 month ago
Kershoomar
Newbie
KershoomarNewbie
asked in Plans & Upgrades.

Switching over to a sim only plan

Hi My phone contract ends on 5May2024, I can see that I’m eligible for updgrades but I can’t see the sim only deal option..Can someone please help as I’m looking to reduce my monthly Direct Debits and I don’t need a new phone

1
Tyler
iD Mobile Employee
1 month ago
B
Rookie
BennetteRookie
asked in Plans & Upgrades.

Sim only to contract - Can I keep my number?

I currently have a monthly rolling contract, I have had this for over a year, I switched to it when my original contract finished but my handset is now showing its age and i’d like to upgrade to a new phone and have a new 24 month contract.The phone I wish to upgrade to isn't listed as an upgrade option (because they are all a lower spec phones) I’d like to upgrade to an S24, as such I assume I will need a completely new contract instead of an upgrade, can I keep my current number in doing so, I assume I cant use a PUK code to keep my number if its a new contract with the same provider?

6
P
Newbie
1 month ago
M
Civilian
MarECivilian
asked in Plans & Upgrades.

current IDmib sim contract expired & Ive ordered a new SIM contract

Hi, my current IDmobile sim contract ended Oct 2023. I have found a cheaper sim only only contract aslo with IDmobile and have ordered the sim. My question is once my new sim is installed will i be charged for 2 contracts. What do i need to do to ensure that im only on my new sim contract

3
Tom
iD Mobile Employee
1 month ago
Toniann Broomfield
Newbie
Toniann BroomfieldNewbie
asked in Plans & Upgrades.

change of number

I need to change my number as soo. As possible. How do I do this. Also will I get charged

2
Tom
iD Mobile Employee
1 month ago
A
Newbie
andyk58Newbie
asked in Plans & Upgrades.

Live Chat

Where is Live Chat? It doesn’t seem to appear anywhere

37
R
Newbie
1 month ago
P
Newbie
PrefontaineNewbie
asked in Plans & Upgrades.

In store upgrades.

Are upgrades still available in Curry's stores?

2
P
Newbie
1 month ago
Narjeet Kaur Janda
Newbie
Narjeet Kaur JandaNewbie
asked in Plans & Upgrades.

Renew SIM Plan

Hi, My Sim plan ends tomorrow, what to do to renew it?thanks

1
Tyler
iD Mobile Employee
2 months ago
Kathleen Mason
Newbie
Kathleen MasonNewbie
posted in Plans & Upgrades.

how do i get a new plan

how do i get a new plan

1
Tom
iD Mobile Employee
4 months ago
nicky999
Newbie
nicky999Newbie
asked in Plans & Upgrades.

poor coverage since switching

Since switching to ID mobile i have had very poor internet signal.  I have checked coverage in my area -3G, 4G and 5G are supposed to be good.  My phine is a Samsung S20 which is on  approved list of phones for 5GIf i'm lucky i get one vertical bar on the signal icon.  Rarely do i get 5G. If something isn't done to improve the service i'll move to another provider. Rather than do that is there anything else i can do?

33
Tom
iD Mobile Employee
5 months ago
D
Newbie
deratoulNewbie
asked in Plans & Upgrades.

why is upgrade dearer than new contract?

also how do you contact chat.. you first to charge a monthly fee but last to provide a service. Im due an upgrade this month and would like to know how is it that you amazing upgrade deals are in fact more expensive than if i was new customer! thanks for loyalty now pay more?  

15
Kash
iD Mobile Employee
6 months ago
Emma Abrahamson
Civilian
Emma AbrahamsonCivilian
asked in Plans & Upgrades.

no network on new phone

my son got his upgrade handset a few days ago. He transferred his SIM from old handset but there is no mobile network, he can’t make or receive calls or use data. He thinks his number hasn’t transferred to his new handset - HELP. I’ve tried the online chat function but it’s always busy - really poor service ID Mobile. We are really not happy at all

7
Kash
iD Mobile Employee
8 months ago
S
Civilian
sarahbrooksCivilian
asked in Plans & Upgrades.

Order number but no confirmation

Hello, I recently upgraded and got an email with my order number saying the order is being processed and that I will receive a confirmation. I have not yet received this though it has been over 24 hours.  The penny I have to pay for this has also not left my bank account. Is it possible to find out if my upgrade has gone through or if I should re-order?  Thanks,Sarah 

24
Mohammed
iD Mobile Employee
8 months ago
Graeme Woody
Newbie
Graeme WoodyNewbie
asked in Plans & Upgrades.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.I would like any credit in my account refunded please and the direct debit changed to the correct amount.

6
Tom
iD Mobile Employee
9 months ago
S
Newbie
scallawayNewbie
asked in Plans & Upgrades.

Porting number from one iD contract to another

Hi there, My contract was up for renewal and I went looking for a new good deal. The one that I eventually landed on was an iD contract again.What is the process for me to move my number over to the new contract? I’m hoping it’s a pretty straightforward swap since it’s in the same provider! Thanks

13
Tom
iD Mobile Employee
9 months ago
Terms & Conditions
Why iD Mobile?