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Plans & Upgrades.

Plans & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

130 Topics
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130 Topics

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Recent feedback. Most views Newest first

Colin HughesRookie

asked in Plans & Upgrades.

Trying to move existing pay monthly number with idMobile to new 24 month contract with idMobile

HiI’ve got a new 24 month contract with idMobile and received the eSim earlier with a new number which I’m using on a new phone. I have a number on an old phone with a rolling one month contract with idMobile that I’d like to use on the new phone.I want to transfer that old number to my new contract but can’t see a way to do it (There is no ‘Welcome to IdMobile’ email when I ordered the eSim which I seem to need on the ‘Switch to idMobile’ page … of course, I’m with idMobile already so that’s likely why I haven’t received it). Ideally I’d also like to transfer the current eSim number to the old phone to let my daughter use it as her first phone but I’m aware need to order another physical sim to do that and cancel the monthly contract. Main thing is somehow getting my old number working on the new phone.

9 days ago

LanguedocFoxNewbie

asked in Plans & Upgrades.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.

I switched contracts to a cheaper tariff 2 months ago but still paying the old direct debit amount.I would like any credit in my account refunded please and the direct debit changed to the correct amount.

11 months ago

BennetteNewbie

asked in Plans & Upgrades.

Sim only to contract - Can I keep my number?

I currently have a monthly rolling contract, I have had this for over a year, I switched to it when my original contract finished but my handset is now showing its age and i’d like to upgrade to a new phone and have a new 24 month contract.The phone I wish to upgrade to isn't listed as an upgrade option (because they are all a lower spec phones) I’d like to upgrade to an S24, as such I assume I will need a completely new contract instead of an upgrade, can I keep my current number in doing so, I assume I cant use a PUK code to keep my number if its a new contract with the same provider?

3 months ago

Neville CarringtonNewbie

asked in Plans & Upgrades.

Should change to 4G be automatic when upgrading

I bought an upgrade from 3G to 4G but this does not register on my phone. Is there something else I should do?

1 month ago

SAMMC98Civilian

asked in Plans & Upgrades.

Will new plan automatically replace the old one?

Hi, I’ve just ordered a new phone and plan as I had an email saying I was due an upgrade. I am assuming because the phone number and account is the same that this plan will automatically replace my old one, and i won’t be paying for both?Thanks!

1 month ago

LiverconNewbie

asked in Plans & Upgrades.

Old SIM not updating with new Plan

HiI upgraded from SIM only to a new phone over the weekend. I logged into my account when ordering the new phone but the upgrade hasn't altered my existing plan to my new plan. I am currently using my old SIM as I don't want to change my number and as an existing customer I don't need to request a PAC code, so I just wondered how my new plan can be transferred onto my old SIM?

11 months ago

Erin ClaireNewbie

asked in Plans & Upgrades.

google pixel watch 2

The only posts I could find related to this were a year old so thought best to ask... I have a Google pixel watch that is compatible with esim, is this something that I can access via ID mobile? Thank you

1 month ago

Claire KapitanNewbie

asked in Plans & Upgrades.

Upgrade deals on app not as good as on USwitch

I'm out of contract tomorrow and have found a deal with IDmobile via USwitch. Ideally though I'd just upgrade through the IDmobile app, but the exact same phone is not offered on the same tariff/price. Can I request PAC and give to IDmobile assuming I buy via USwitch, even if I'm already with IDmobile? Thanks

10 days ago

wideawakewesleyNewbie

asked in Plans & Upgrades.

Changing SIM only plan

I’ve seen this cracking deal on Money Saving Expert and given I’m currently on a 1 month rolling SIM only contract for £7 a month for 15GB of data, I’d like to switch over to pay the same price for a better deal. As this isn’t an upgrade which is offered directly through the ID Mobile website, even though the SIM is bought through them, what would I need to do? Do I just buy the deal, then contact ID to have my number moved over to the new SIM or is it even more simple than that?Cheers,Wes

18 days ago

Claire2112Newbie

asked in Plans & Upgrades.

offer from carphone warehouse not showing in my upgrade

There is a contract offer via the Carphone Warehouse website but when I log in to the ID Mobile app, I can't see it. Can I only purchase via Carphone Warehouse? It seems strange as I've been an ID Mobile customer for a long time.

1 year ago

JamieLeeWVCivilian

asked in Plans & Upgrades.

Sim only upgrade after 6 months

Hi there. Looking to join ID on a sim only deal, I've read after 6 months of 0 missed payments I'd be able to upgrade to a handset plan? Is this correct? I don't have a perfect credit score but it is improving but just wondering so long as I make the 6 payments on time and have a good payment history with ID id be able to upgrade to a handset plan? Thanks

21 days ago

Jessica HepburnNewbie

asked in Plans & Upgrades.

Declined Contract

I’ve was approved a phone contract (with credit checks) and then returned it because I realised I ordered the wrong one then ordered a new one and got declined anyone know why?

4 days ago

GarySillettCivilian

asked in Plans & Upgrades.

Changing plan

I read in here that as long as your plan is going up in cost, it's okay then 30 days and it's SIM only, increasing the data limit is ok and simple.When I follow the steps and click on ”Change plan” it says there aren't any plans available at the moment.Why can't I upgrade?I'm currently on a 30Gb monthly and want to upgrade to unlimited.

4 days ago

misterpotatoNewbie

asked in Plans & Upgrades.

Upgrade options have dissapeared online

Until last week, I was able to browse the full range of upgrade options online or in app. Or, all I see is a VERY limited range. Eg the only iPhone option is the SE. when I called up, the full range IS available.why can’t I see these online anymore? I want to browse the full range and choose , not go through it on the phone.

1 month ago

majid herfehNewbie

asked in Plans & Upgrades.

ID phone plan

Hi, My ID plan just changed to basic without any warning. i used to be on 18GB plus 50 GB but now i am only on 18 GB and do not have access to internet. is there a customer service number i can call, i tried chat line it is not working.please advice. Thanks/

2 days ago

Alicia OliverNewbie

asked in Plans & Upgrades.

upgrade

Do I need to send the old phone back when I upgrade?

7 days ago

fielderNewbie

asked in Plans & Upgrades.

triangle porting without early termination of contract

I have two iD plans each with their own number. Plan A is about to end and Plan B has another 12 months to run. I want to transfer the number on Plan A to Plan B and the number on Plan B to a PAYG plan. I believe this will require triangle portings of both numbers, but how can I stop the Plan B contract from being terminated early while I transfer the assigned phone number?

1 month ago

FabulousNewbie

asked in Plans & Upgrades.

sim only contract to monthly contract keeping same number

I have a SIM only contract with ID mobile and upgraded in June, I put my old SIM in new phone thinking this would replace my old contract with the chosen handset contract and i would be able to keep my phone number.But I am being told I can't and I'm being treated as a new customer. Do I have to get a PAC code from id mobile and send it back to id mobile??Please how do I keep my old number ??

1 year ago

Joe AliNewbie

asked in Plans & Upgrades.

Switching to Sim Only with iD Mobile v. Upgrade and keeping my existing Phone Number.

My Upgrade is due on 10 August and my contract expires on Oct 10th. Can I switch to an iD Sim Only on 10th Aug?

11 months ago

MarECivilian

asked in Plans & Upgrades.

current IDmib sim contract expired & Ive ordered a new SIM contract

Hi, my current IDmobile sim contract ended Oct 2023. I have found a cheaper sim only only contract aslo with IDmobile and have ordered the sim. My question is once my new sim is installed will i be charged for 2 contracts. What do i need to do to ensure that im only on my new sim contract

3 months ago

David ParnellNewbie

asked in Plans & Upgrades.

New Samsung phone

If i buy a Samsung S23 FE on a 24 month plan do i get to keep the phone at the end of the contract and change to a sim only monthly rolling plan thereafter?

1 month ago

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