Hi there ​@Nomani Ruhul 

I just got the sim about a month ago, and I am genuinely tired of their third class service. My unlimited data plan was about to end on 23rd November, so I topped up the balance required for the next purchase on 21st.

I assume this was a pay as you go (PAYG) contract, as you mentioned having to top it up.

How much did you top it up by,  a quick look shows unlimited calls, texts and data is £20 per month.

Today I don’t have any data and when I checked my balance it showed 0.82. Basically, they don’t have any system to automatically renew the plan, on top of that they just stole the money from my account without showing any transaction.

It sounds like you’ve made either calls or texts that are not inclusive on iD Mobile. Unlimited data is just that, there is no limit (apart from use overseas). Unless you mean things went wrong at their end and the data was accidentally charged.

Automatic renewal involves a 1 or 12 or 24 month contract. note the advice below

For the one hour, I talked to 2 agent describing the whole thing …... the agent said I need to wait 24 hours to get my money back …. they finally added the plan which I requested them to do at the very first. How’s it possible to do this every month?

So yes it does sound like this was an issue at their end. I have no advice as to why this happened unless you made chargeable use.

If you’ve been a UK resident for 3 years you could have always opted for a 1 month SIM only contract. You’d only have needed to set up a direct debit (DD) and the unlimited everything on a 1 month deal is only £17.00 per month, so you’d have saved £3 for starters. The downside now being as you’re PAYG is if you brought your number with you you’d need to port that number away and then come back - known as a triangle port.

It’s true, this is the fucking shittest service I’ve ever experienced.

Hi ​@Leprechaun  I am sorry to hear this.

While we do not tolerate that kind of language in our community, we will be more than happy to help you if you can provide us with some more details?

Same has happened me. After 1 month £20 unlimited PAYG, got text stating my plan was about to end. I topped up £20 and assumed would auto renew. It didn't and when I checked balance it had gone down over £15 in a day. But I couldn't do anything because had no data! Borrowed WiFi to look into. I topped up another £20. Got text to say my new balance. Tried to purchase plan, as I now realise I have to purchase manually each month, but app not showing the top-up I've just done! And to purchase a plan ( that won't start until tomorrow!!!) I need to purchase directly with card with a further £20 payment!

Hands down, it's  the worst service ever . I requested to change my plan to sim only, told I cannot find my plan on their app for me to change it myself . Third day and numerous chats . I'm  still  waiting for a response.  Useless !

Hi ​@NettiR 

We're sorry to hear you're experiencing this issue.

To allow us to look into your account and investigate what's happened with your top-up and plan renewal, please send us a private message via our socials (Facebook or Instagram).

Once we receive your private message, we'll be happy to review this for you and provide further assistance.

Thank you,

Zandile M

The iD Mobile Team

Hi ​@Soares1704 

Thank you for getting in touch with us.  We're sorry to hear about your experience and understand your frustration.

Kindly contact our sales team on 0800 049 0250 to assist on chasing your plan.

Thank you,

Zandile M

The iD Mobile Team