Hello, I called 0800 049 0250 to “upgrade” my phone deal, which was really just to keep my number on as sim only deal, as I couldnt see this as an option in the app. The support team asked for my bank details to do a penny payment for the change in fee, but I refused as I do not give out my bank details on the phone as a rule.I went online and found I was able to just do upgrade change on the website, but was told on the phone I cannot?It all feels very dodgy when navigating the end of the contract? Can an ID team member confirm to me that my payment has switched from a handset to a pay as monthly sim? The calling numbers are so oblique it feels quite hostile to navigate something that should just be coming to the end of being a loyal paying customer after two years.

Hi @Chaz MaryDid you upgrade on the website?Does it state on the app/website the plan change has been made andyour SIM only allowances?Anika

End of Contract Feels Bit Dodgy | iD Mobile Community

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