End of Contract Feels Bit Dodgy | iD Mobile Community
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Question

End of Contract Feels Bit Dodgy

  • July 14, 2025
  • 1 reply
  • 69 views

Chaz Mary
Community Member

Hello, I called 0800 049 0250 to “upgrade” my phone deal, which was really just to keep my number on as sim only deal, as I couldnt see this as an option in the app. The support team asked for my bank details to do a penny payment for the change in fee, but I refused as I do not give out my bank details on the phone as a rule.

I went online and found I was able to just do upgrade change on the website, but was told on the phone I cannot?

It all feels very dodgy when navigating the end of the contract? Can an ID team member confirm to me that my payment has switched from a handset to a pay as monthly sim? The calling numbers are so oblique it feels quite hostile to navigate something that should just be coming to the end of being a loyal paying customer after two years. 

1 reply

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  • iD Mobile Employee
  • July 14, 2025

Hi ​@Chaz Mary 

 

Did you upgrade on the website?

 

Does it state on the app/website the plan change has been made and your SIM only allowances?

 

Anika