I somehow run out of 10GB of data in the space on a few days. So I have upgraded my plan to 250GB of data and it is saying I still have ‘0’ data. I have not used any of the ‘new’ as my phone has not worked off data since the initial 10GB Run out.
Why is it saying I have used all the 250GB of data already?
and why is it now saying my bill for this month is going to be £90+?
+24Hey there
Thanks,
Tyler
8th July
+24Hey there, it can sometimes take the app/website to update with your new allowances
Thanks,
Tyler
The next invoice date is 42 days. I need the data now! So does that mean I have to wait 42 days for the 250gb of data to come through?
+24Hey there
Where does it say all of your 250GB has been used please? Can you send a screenshot if possible please?
Thanks,
Tyler
It says it on my app and also when I ring 7777. And when I am not connected to WiFi I have no internet/data connection. I don’t think there is a way to add a screenshot to this thread?
+24Hey there
Thanks,
Tyler
Nope not received that message
+24Hi
Just to clarify, is it saying you have 0GB left on the app/website when logged in, or via your phone’s own settings?
Thanks,
Tyler
Not sure why I haven’t received that message. And not sure how I used the initial 10GB in the first few days of the renewal. But I’ve not had a text message either time. And since upgrading my plan I haven’t used any data but yet it still says I have.
It is showing 0/250gb on the ID mobile app
+24Hey
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
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Thanks,
Tyler
I have private messaged back but am still waiting on an update. Could I please have an update? As I am still without data and it is still showing my next phone bill will be £97+
+24Hey there
We will get back to you ASAP over PM, however, if you’re in need of instant responses, we’d recommend using our live-chat, as we’re not an instant message service here.
Thanks,
Tyler
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