Hey there ​@Hannahbella18, sorry to hear that. What date did you upgrade to 250GB data please?

Thanks,

Tyler

8th July

Hey there, it can sometimes take the app/website to update with your new allowances ​@Hannahbella18. I’d await for your next invoice date for the app/website to update accordingly.

Thanks,

Tyler

The next invoice date is 42 days. I need the data now! So does that mean I have to wait 42 days for the 250gb of data to come through?

Hey there ​@Hannahbella18, no of course not, I wasn’t aware of when your next invoice date would be, and that’d be that far away.

Where does it say all of your 250GB has been used please? Can you send a screenshot if possible please?

Thanks,

Tyler

It says it on my app and also when I ring 7777. And when I am not connected to WiFi I have no internet/data connection. I don’t think there is a way to add a screenshot to this thread?

Hey there ​@Hannahbella18, sorry to hear that. Have you received a text from us at all recently, saying along the lines of “You have used 100% of data within your allowances" at all?

Thanks,

Tyler

Nope not received that message 

Hi ​@Hannahbella18, if you’ve not received that message from us, then it’s very unlikely you’ve used all your data, and that your data allowance is at 0GB, as we’d notify you once you’ve firstly used 80% of your allowances via text, and a further text to confirm you’ve used 100% of your allowances.

Just to clarify, is it saying you have 0GB left on the app/website when logged in, or via your phone’s own settings?

Thanks,

Tyler

Not sure why I haven’t received that message. And not sure how I used the initial 10GB in the first few days of the renewal. But I’ve not had a text message either time. And since upgrading my plan I haven’t used any data but yet it still says I have.
 

It is showing 0/250gb on the ID mobile app

Hey ​@Hannahbella18, not a problem. As mentioned, it’s unlikely you’ve used all your data if you’ve not received that message.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

I have private messaged back but am still waiting on an update. Could I please have an update? As I am still without data and it is still showing my next phone bill will be £97+ 

Hey there ​@Hannahbella18, as mentioned above: “Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.”

We will get back to you ASAP over PM, however, if you’re in need of instant responses, we’d recommend using our live-chat, as we’re not an instant message service here.

Thanks,

Tyler