An offer I found on Mobile.co.uk is not offered to me as an upgrade? | iD Mobile Community
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Question

An offer I found on Mobile.co.uk is not offered to me as an upgrade?

  • July 7, 2025
  • 2 replies
  • 17 views

Sara Esposito-Moore
New Contributor

Hello, I’ve found an ID mobile offer via mobile.co.uk for the samsung a56, its £59 upfront and then £14.99 monthly but this is not an option as an upgrade, why? and can it be? - its with 25GB

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 8, 2025

Probably an online only mobiles.co.uk offer, which is only available to new customers, ​@Sara Esposito-Moore


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 8, 2025

Hi ​@Sara Esposito-Moore 

 

New customer deals and upgrade offers are often different, if you aren’t seeing an upgrade offer you’re happy with, we’d recommend calling the sales team on 0207 1391 397.

 

Tom