Plans & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 130 Topics
  • 296 Replies

130 Topics

G
Civilian
GeorgianascottCivilian
asked in Plans & Upgrades.

Proof of usage & blacklisting

I have had my phone stolen and my insursnce company have requested: Proof of usage which will need to confirm the IMEI number of my device, as well as the first and last usage dates. Proof of barring which will need to confirm the IMEI number of my device and the date that my IMEI number was blacklisted.I have requested this via live chat but have been provided with a copy of my bill and proof of purchase of my sim which is not what I have requested.Is anybody able to confirm how I go about obtaining these documents?Thanks!

1
Tom
iD Mobile Employee
1 month ago
S
Newbie
ScotchydogNewbie
asked in Plans & Upgrades.

More data on plan thats same price

I get 150gb a month for £12 but noticed on their site this it is now 200gb - does this automatically go to 200gb or can you select to change to this plan after a month, I’ve been with iD less than a month so can’t change until next week - also if you spotted a deal on a comparison site that isn’t on their website can customer service change it to the comparison deal if you asked

2
Kash
iD Mobile Employee
1 month ago
B
Newbie
BbennjaminnNewbie
asked in Plans & Upgrades.

Not able to access "high tier" phones

Just wanted to see if anyone else had any issues trying to upgrade their phone recently.I previously had a contract with ID for a handset. Once this expired , I moved to the contract over to a sim only contract.I have recently tried to reach out to them to change my phone and upgrade to a Samsung Galaxy S24 Ultra and have been advised that because i'm on a sim only contract, i'm not eligible for this and I do not have access to "high tier" phones. However it was mentioned that new customers can access this? Has anyone else had any dealings with this? And/or have any suggestions with how to move forward.I've done my research and this is the phone want.Side note, on my ID app. It's showing that this is an option for an upgrade and does not mention this restriction but when I speak to them, they say it is not and the request for an upgrade will be rejected?? (I only mention this as on another thread, an ID rep said customers would not be able to see offers they were not eligible for... bu

1
Matthew T
iD Mobile Employee
1 month ago
R
Newbie
robknoxNewbie
asked in Plans & Upgrades.

Just Upgraded

Hi I’ve just upgraded but not yet received my new phone. However I now can’t make calls with my current phone.  Help!!!

1
Tom
iD Mobile Employee
1 month ago
N
Newbie
Nikita HolubNewbie
asked in Plans & Upgrades.

ID Mobile Plan Change Randomly.

Hello, I've recently updated the ID Mobile app so I can see my plan and the amount of data I use as the old app has become obsolete, after entering my details, I've realised that my plan has changed from a 90GB, Unlimited Calls and Texts to 1.5GB, Unlimited Calls and Texts, both priced at £10.00. Is there a way that I can revert this back to my 90GB plan as I do not want to be paying £10.00 every month for only 1.5GB of data. Thank you,Nikita 

1
Kash
iD Mobile Employee
1 month ago
P
Newbie
Pointer0690Newbie
asked in Plans & Upgrades.

Alan Brown

motorolaedge50pro.promo.uk.com does not work, so can't claim ear buds.

3
Matthew T
iD Mobile Employee
1 month ago
S
Civilian
ScarcasmCivilian
asked in Plans & Upgrades.

New contract (still with ID Mobile).

HiMy contract is finished in Two weeks (with iD Mobile) so I recently took advantage of an upgrade, (still with ID Mobile as the provider, just via a third party as they offered a much better deal than going directly with iD).Am I correct in thinking that I now cannot keep my old existing mobile number, even though it’s with the same provider when I cancel it and use my new one? I am assuming a PAC code etc is moot or can I merely switch it across as it’s with iD Mobile still? Confused by how it all works... Thank you  

3
Kash
iD Mobile Employee
1 month ago
S
Newbie
solo1Newbie
asked in Plans & Upgrades.

Osman

Hi, my monthly is finishing in 2 weeks I want to move to pay as you go with my number but no way to contact ID mobile no chat service nothing, what am I suppose to do? Any help !!!!

1
Tom
iD Mobile Employee
1 month ago
A
Newbie
AndyCoNewbie
asked in Plans & Upgrades.

Free mobile plan ?

I was on my ID account webpage and was looking to see if there was a cheaper plan to transfer too. I came across a curious plan that consisted of unlimited calls, texts & data with a monthly cost of £0.00 a month (Zero monthly cost) My phone, a Samsung Galaxy A53, on a two year contract as of February 2022 currently paying just over £21 a month. Is this £0.00 a month a misprint, seems like something for nothing ?

1
Kash
iD Mobile Employee
1 month ago
Piotr Michalcewicz
Newbie
Piotr MichalcewiczNewbie
asked in Plans & Upgrades.

pixel 8 pro with watch

is coming with gen 1 or 2 because on phones ltd they adv pixel pro 8 is coming with gen 2 from id mobile… can some1 clarify ?

1
Kash
iD Mobile Employee
1 month ago
M
Newbie
misterpotatoNewbie
asked in Plans & Upgrades.

Upgrade options have dissapeared online

Until last week, I was able to browse the full range of upgrade options online or in app. Or, all I see is a VERY limited range. Eg the only iPhone option is the SE. when I called up, the full range IS available.why can’t I see these online anymore?  I want to browse the full range and choose , not go through it on the phone.

4
Kash
iD Mobile Employee
1 month ago
C
Civilian
Curtis1990Civilian
posted in Plans & Upgrades.

upgraded but no dispatch email

So I upgraded today and recived an email saying that my upgraded has been processed and I would recive an email when dispatched but no dispatched email

1
Tom
iD Mobile Employee
1 month ago
A
Newbie
Amy14Newbie
asked in Plans & Upgrades.

broken phone on contract, wanting a new phone with thesame number

Hi ive broken my phone it has until beginning of december left on contract. I am happy to pay the fee to cancel the remainder of this contract.is it possible for me to get a new contract or sim only deal on ID and keep the same number? If so how do i do this? Thanks

2
Tom
iD Mobile Employee
1 month ago
M
Civilian
mattyafcCivilian
asked in Plans & Upgrades.

refer a friend rewards email

Hi Id,  My friend and me have both got the refer a friend reward email, each time with click to claim reward we get through to the standard page to sign other people up.  where can we receive our rewards for this ??  any help please. ThanksMatt

1
Matthew T
iD Mobile Employee
1 month ago
S
Civilian
SAMMC98Civilian
asked in Plans & Upgrades.

Will new plan automatically replace the old one?

Hi, I’ve just ordered a new phone and plan as I had an email saying I was due an upgrade. I am assuming because the phone number and account is the same that this plan will automatically replace my old one, and i won’t be paying for both?Thanks! 

5
Tom
iD Mobile Employee
1 month ago
Roisin Town
Newbie
Roisin TownNewbie
asked in Plans & Upgrades.

no upgrade information

Hello, I am due an upgrade, but there are no options to see 1. What upgrade options are available 2. Confirm it is due. Following the online advice to check for an upgrade is not possible as none of the tabs suggested exist on my ID account/app. Please can you advise how to proceed? Is it best to cancel my account as I do not want to continue paying for the telephone? Thanks

2
Kash
iD Mobile Employee
1 month ago
Sarah McKinlay
Newbie
Sarah McKinlayNewbie
asked in Plans & Upgrades.

my data allowance is not correct

The app is showing my data allowance as 100GB but it should be unlimited. I have just joined iD mobile so this is a new plan. 

1
Lauren
iD Mobile Employee
1 month ago
D
Newbie
David ParnellNewbie
asked in Plans & Upgrades.

New Samsung phone

If i buy a Samsung S23 FE on a 24 month plan do i get to keep the phone at the end of the contract and change to a sim only monthly rolling  plan thereafter?

3
D
Newbie
1 month ago
Pete Wright
Civilian
Pete WrightCivilian
asked in Plans & Upgrades.

in house number switch

I have 2 sims 1payg 1contract.i want to cancell the payg but swap the number to my contract is this possible 

2
Kash
iD Mobile Employee
1 month ago
Neville Carrington
Newbie
Neville CarringtonNewbie
asked in Plans & Upgrades.

Should change to 4G be automatic when upgrading

I bought an upgrade from 3G to 4G but this does not register on my phone. Is there something else I should do?

6
Kash
iD Mobile Employee
1 month ago
P
Newbie
PrologicaNewbie
asked in Plans & Upgrades.

rollover on switching plan

Hi All, if I switch my ID mobile plan will any data rollover from the old plan be applied to the new one? Is this dependant in any way on the timing of the switch? Thanks

1
Kash
iD Mobile Employee
1 month ago
Erin Claire
Newbie
Erin ClaireNewbie
asked in Plans & Upgrades.

google pixel watch 2

The only posts I could find related to this were a year old so thought best to ask...  I have a Google pixel watch that is compatible with esim, is this something that I can access via ID mobile?  Thank you 

5
Tom
iD Mobile Employee
1 month ago
rik26
Newbie
rik26Newbie
asked in Plans & Upgrades.

social tarriff

I wanted to ask why ID mobile are not supporting the social tariff scheme set by the government to help people in financial crisis and are struggling to pay their bills each month? would ID mobile be using this in future? do they have a similar scheme on offer directly with ID Mobile? many thanks 

1
Tom
iD Mobile Employee
1 month ago
O
Newbie
OuijaNewbie
asked in Plans & Upgrades.

SIM only

I'm currently coming to the end of my 24 month contract. I'd like to keep my existing handset and move to a SIM only contract which appears to offer the same plan as I have at the moment for a cheaper price.  I can't see the SIM only options as an available 'upgrade' in my online account.  How do I go about requesting this, please?  I chatted to the iD Mobile team via Facebook messenger and they advised me that I could do this in the app but I can't see where or how. Thanks.

1
Tyler
iD Mobile Employee
2 months ago
H
Newbie
honeyridgesNewbie
asked in Plans & Upgrades.

Account access (ongoing issues)

HiWe’ve got 4 plans with ID Mobile - my wife’s, two of my daughters and a (data only) phone I use solely in the car. I’ve always been a fan - affordable plans with a good data allowance, but recent events with the new “app” and online accounts portal have left me a little disillusioned.When the new app became available I actually (can’t remember if by phone app or laptop web browser) successfully registered all 4 plans on the new platofrm, and for me it was an improvement as I could see all 4 plans simultaneously whilst logged in as just myself. With the previous app I needed to log out of each plan and log back in under a different username/password to see another plan - which worked OK but was a bit clunky.Anyway, I came to the use the mobile app again this week and to my disbelief all the plans I’d added to my account had vanished, and I was back to square one - I can log in OK but then get prompted to add telephone numbers again as there are none there. This time however I’m unable

1
Kash
iD Mobile Employee
2 months ago
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