Plans Changes & Upgrades.

Just been browsing through the available upgrades available for my SIM only plan. Some of them mention they offer a £10/35/50 gift card but no information as to what they are or where they can be used. Tried asking live chat who just say they don’t offer any, but clearly they do. Anyone have any information?

My upgrade date is from 1st March 25. I will be on holiday and ideally would like to upgrade a few days early 26th Feb. Is this likely to be possible?

I've seen a monthly sim deal on Uswitch 40G 30 days rolling and Apple tv for £7 that id like to go for but can't find it on app to switch to

I am currently on a new 1 month sim only contract but looking at deals being offered I now want to upgrade to a 24 month phone and data contract. My app says upgrade available from April 2025 and not from the end of my 1 month any suggestions as to why this is

Hi there, I'm looking to upgrade to/pre order the s25 ultra, however I am currently with the three network.. If I was to buy the s25 ultra and wanted to switch to id mobile but keep my number, would this mean that my three sim would be useless till I recieve the sim from id mobile or would it be something I can do once I recieve the sim? I've never done something like this before so I'm not sure how it all works.. Also would the new sim be delivered with the phone or?

I didn't received 100£ Curry's voucher till now

Just wanted to see if anyone else had any issues trying to upgrade their phone recently. I previously had a contract with ID for a handset. Once this expired , I moved to the contract over to a sim only contract. I have recently tried to reach out to them to change my phone and upgrade to a Samsung Galaxy S24 Ultra and have been advised that because i'm on a sim only contract, i'm not eligible for this and I do not have access to "high tier" phones. However it was mentioned that new customers can access this? Has anyone else had any dealings with this? And/or have any suggestions with how to move forward. I've done my research and this is the phone want. Side note, on my ID app. It's showing that this is an option for an upgrade and does not mention this restriction but when I speak to them, they say it is not and the request for an upgrade will be rejected?? (I only mention this as on another thread, an ID rep said customers would not be able to see offers they were not eligible for..

Why is the upgrade date on the app in US format? For example, my upgrade date is in June this year but the app shows it as 6/3/25, so I assumed it's actually in March. This is confusing and not very helpful at all

I am unable to make any calls. It is silent when I dial a number

When do you expect to get the 512 in stock, everytime I look it is out of stock on the 512gb

I currently have a sim only deal with ID Mobile but am looking to change my phone - none of the ID mobile upgrade options interest me, but i have found a deal with car phone warehouse. The network provider for this deal is ID mobile, but I can’t use a PAC code to retain my existing number in this instance. How do I facilitate this going forward?

So I sent my old phone for trade in, in the email it said 3-5 working days to process, I’ve now been told there’s a backlog and they have no idea how long it’s going to take, anyone traded in recently and know how long it takes? Thanks.

I’m looking at upgrading to the Pixel 9 Pro, which has an offer to get an additional £200 value when you trade-in an old phone. This offer runs from 14/08/24 - 05/09/24, but the pre-order date for the Pixel 9 Pro is 18/9/24. Does this mean I would have to trade in my current handset before I get the new one in order to get the trade-in offer? Thanks for your help!

Hello, I currently am on a 24 month contract, due for an upgrade on 25/10/2025. My plan is for an iPhone 13 and has a data allowance of 10GB per month. However recently I have been using data add ons each month due to me exceeding the 10GB Usage. I’m thinking of changing plan to a 25GB a month plan that I see as an ‘available plan’ when I log in to my account. If I activate this new plan, am I still eligible for an upgrade on 25/10/2025? thanks

I would like to cancel my monthky plan

I have had my phone stolen and my insursnce company have requested: Proof of usage which will need to confirm the IMEI number of my device, as well as the first and last usage dates. Proof of barring which will need to confirm the IMEI number of my device and the date that my IMEI number was blacklisted. I have requested this via live chat but have been provided with a copy of my bill and proof of purchase of my sim which is not what I have requested. Is anybody able to confirm how I go about obtaining these documents? Thanks!

How much are the charges for listening to voicemail when not in the EU?

I upgraded my phone on 24/12/24 and need an invoice containing: product model name, retailer and date of purchase. No invoice was emailed at the time of upgrade just a confirmation email. There is also no documents in my online account I can use. How do I get an invoice?

I'm looking at getting the s25 ultra, but I still have 10 months of my contract left or 232 pounds. To pay Obviously I will need to pay off my contract and is the only way of doing this is, canceling my contract paying the final bill and getting a new contract etc or is there another way. Of doing this ?

I have a plan that does not not give me enough Data and I am keen on switching to a new Unlimited Plan for the same phone. How do I go about it. Is there someone to call or is everything on this app.

Does anybody know why it’s cheaper to take out a new contract rather than upgrade my current phone. I thought it would’ve been cheaper to upgrade so thinking of going elsewhere.

Can someone please contact regarding the telephone number (Information removed) the police have my fone so I need to end current contract and get a upgrade as the contract is now up for renewal. Please do not call me on the mobile number above as I don't have access to the fone. Please contact me on (Information removed) or email skomskirafal85@gmail.com

I've got a sim only with ID so how do I keep my number if I change to a new plan

I’d like to get the pixel 8a contract but I have a sim only . Can I add this ?

I have a monthly SIM with ID at the moment, is there a credit check to upgrade to a new phone contract on ID? Thanks