Skip to main content

Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 539 Topics
  • 1,593 Replies
539 Topics
M
Active Contributor
asked inPlan Changes & Upgrades.
end of contract special upgrade option more expensive
I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss. Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving
1318
M
R
Community Member
posted inPlan Changes & Upgrades.
New Customers Offered Better Deals
Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones? I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month. However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month. I thought these sort of goings on were now illegal, as that’s what the energy companies used to do. Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers. Cheers
49012
M
G
Community Member
asked inPlan Changes & Upgrades.
upgrade
I want to upgrade my contract but I can see an offer the new customers. It’s better than the ones I’ve been offered. Do I have to wait for my contract to expire to get this better deal or can it be done as an upgrade?
141
Siân
Brian Wheatley
Community Member
posted inPlan Changes & Upgrades.
early upgrade due to outage or i leave
Hi as compensation due to the outage is it possible for me to get my early upgrade I wouldn't like to leave the network but you left me about 999 call without my doctors and unable to work for two days the amount is substantial and left me out to pocket massively unless I am compensated with an upgrade I am sorry but I would like to leave the network can someone please respond and help me with this query
503
WelshPaul
F
Active Contributor
posted inPlan Changes & Upgrades.
Why is my new plan not active?
I realised I needed more data, so I upgraded to a more expensive plan I'm now without Internet for 2 days because my new plan "will renew" in 2 days. However I'm pretty sure I'll be paying for it from the day I ordered it. I'm equally sure that if a new plan on a digital sim or an existing ID sim, is ordered from scratch, it starts instantly. I feel that the delay is much more about taking advantage of knowing that someone has run out of data and would therefore need to buy a vastly more expensive "add on" to cover their waiting time, rather than just start their new plan immediately. I don't believe the delay is a technical necessity.
303
E
H
Community Member
asked inPlan Changes & Upgrades.
Transfer number to a PAYG
Hello! I had ID for many years with both phone plan and just sim. I am going to leave the country and I’d like to keep the number in case the government or banks try to contact me for whatever reasons. I could cancel the plan but if there’s a way to switch to a PAYG that is not too elaborate I would do that! I liked ID and I don’t mind a PAYG with them!
191
Tyler
I
New
 Contributor
asked inPlan Changes & Upgrades.
Error when upgrading
Hi, I have 2 plans for my kids. I am trying to upgrade one and get an error message - when I check my account details they all look fine. Any ideas?
233
Tyler
N
Community Member
asked inPlan Changes & Upgrades.
upgrade
I’m trying to upgrade my sim only deal but keeps saying email not right, I’ve checked on app and website and my email is fine. What can I do?
212
Tyler
M
New
 Contributor
asked inPlan Changes & Upgrades.
My new plan has not been activated on my phone.
I’ve changed my plan (sim card) from 1GB to 12GB with unlimited calls & texts. According to iD the new plan was due to kick in yesterday, instead the old plan carried on. iD have emailed thanking me for refreshing my plan, the new plan is registered on my iD account but it is is not activated on my phone. I’ve done all the usual things like switching my phone off and on but no change. I’ve tried chatbox a couple of times and nearly lost the will to live as it just kept asking me to express what I was asking differently. A 2 minute conversation with a human might sort out the problem but that perhaps that is an ask too far. Any help /other suggestions would be very welcome. Many thx
645
Tom
S
Community Member
asked inPlan Changes & Upgrades.
I'm due an upgrade but its more expensive
So I'm now able to upgrade my phone and plan. But if I choose the upgrade via my account it's showing it'll be upfront £9 and £26 pm, whereas i can get the same phone and deal for £19.99 pm no upfront cost!? Still with ID but have to go through the hassle of cancelling and getting PAC no etc. Why is there such a difference?
352
Tom
Kaye Penny
New
 Contributor
asked inPlan Changes & Upgrades.
Changing SIM only plan
I have a SIM only 24 month contract. If I move to a different plan during the 24 months do I have to pay penalties?
191
Tyler
Karen Nelmes
Community Member
asked inPlan Changes & Upgrades.
upgrade
Help with upgrade
92
Tyler
D
Community Member
asked inPlan Changes & Upgrades.
I want to cancel my sim only deal and upgrade (still within 14 day cooling off period)
I went on to a sim only deal at the end of my 24 month contract but my phone has now started playing up and I want to cancel the sim-only deal (still within 14 day cooling off) and upgrade to a new phone/contract). None of the automated options allow me to do that. Can someone help? Thanks. David
351
Tyler
Kelly Nolan
Community Member
posted inPlan Changes & Upgrades.
plan change
Recently changed my plan from 2GB to 60GB with unlimited calls and texts, while the app says Ive got 60GB my phone still says 2GB and I am now receiving warnings that Iam getting close to my data usage of 2GB. My bill for next month is going be for the new plan. SO how long does it take for the new data to become active.
131
Tyler
A
Community Member
posted inPlan Changes & Upgrades.
invoice required for samsung chromebook claim
I upgraded my phone on 24/12/24 and need an invoice containing: product model name, retailer and date of purchase. No invoice was emailed at the time of upgrade just a confirmation email. There is also no documents in my online account I can use. How do I get an invoice?
14812
A
R
New
 Contributor
asked inPlan Changes & Upgrades.
cancellation
I keep registering and my email address is not recognised ì want to leave
379
A
S
New
 Contributor
asked inPlan Changes & Upgrades.
Change plan on new sim
Hello I have just ordered a new 1 monthly sim. However I have just spotted a better plan for people who are already customers of ID. I have not received the new sim yet but my Direct Debit is all set up. What is the best course to take to get this better plan? Can I just keep the sim {when it arrives}, and change the plan? Would welcome your advice . Sue
7310
Siân
Cheshire Counsellor
Community Member
posted inPlan Changes & Upgrades.
henry
I’m getting a message stating I can use my phone as I’ve reached my capped limit however i have unlimited calls and texts please advise what to do?
71
Siân
Richard Harbinson
Community Member
posted inPlan Changes & Upgrades.
upgrades
Ive found a better deal with id mobile via mobile.co.uk
101
Siân
Fay Alicia Needham
New
 Contributor
asked inPlan Changes & Upgrades.
invoice for upgrade
Can you please provide an invoice for my recent upgrade in order to claim the Samsung Promotion.
71
Siân
M
New
 Contributor
asked inPlan Changes & Upgrades.
Upgrade
I am trying to upgrade from a sim only contract to a new pay monthly contract using the trade in I have a iPhone SE 3 64 GB When I put in the iemi it comes up stating the phone is iPhone SE 32 GB with no trade in value, if I put the phone in as iPhone SE 3 64 GB it offers me a trade in value of £95 Plus I would qualify for the additional £100 promotional deal for an iPhone 16 running until 24/06/25 I have been to my local branch of Curry's and it is the same on their ID computer but if they put it through the Curry's computer it reads the iemi correct. I like ID mobile but I don't want to go to another network because of a computer problem. Can someone point me in the right direction of how to get this rectified. Thanks Glynne Mills
113
Siân
Sadia Moaeed
Active Contributor
asked inPlan Changes & Upgrades.
upgrade
Do you do upgrade discount offers on existing customers
141
Siân
A
Community Member
asked inPlan Changes & Upgrades.
upgrade
Hi I am on SIM only plan for 12 months so after 12 months plan stay the same or I need to choose another plan?
51
A
M
Community Member
asked inPlan Changes & Upgrades.
Upgrade
I have 2 phones with you and I would like to know when I can upgrade them both please. My name is Matthew Day.
132
A
M
Community Member
asked inPlan Changes & Upgrades.
Can I keep my current phone number
I have a monthly rolling id mobile account at the moment. On a mobile phone seller's website, I have found a phone that is bundled with a 2 year contract with id mobile. Would I be able to purchase this bundle and keep my current phone number? I can't use a PAC as I'm not porting between two different providers.
703
A
Terms & ConditionsAccessibility statement