Upgrading Your Phone

To upgrade your phone, you can use the iD Mobile app or the My Account online service. The process varies depending on your current plan:

• If you're on a 24-month Pay Monthly Phone plan, you can upgrade two calendar months before the end of your contract.
• If you have a SIM Only Deal, you can upgrade to a new Pay Monthly Phone plan after 6 months.

Steps to Upgrade

1. Open the iD Mobile app or log in to My Account Online.
2. Tap on "Plan" and then "Upgrades" to browse your exclusive upgrade deals.
3. Select a deal and proceed to the basket.
4. Complete the identity check using a Debit or Credit card.
5. Wait for updates on your order via email.

Troubleshooting

• If your upgrade order fails due to a 1p transaction issue, check that your name and address match the details your bank holds.
• Ensure pop-ups are enabled if ordering online.
• If you're still having problems, contact the support team via Live Chat.

Alternative Upgrade Paths

• To change from a monthly contract to a SIM only plan, view the Upgrades tab on the iD Mobile app/website or call the sales team for assistance. The phone number for the iD Mobile sales team is 020 7139 1397. The sales team is available from 9 AM to 6 PM on weekdays and possibly up to 5 PM on weekends.