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Question

Error when upgrading

I
New
 Contributor

Hi,

I have 2 plans for my kids.

I am trying to upgrade one and get an error message - when I check my account details they all look fine.

Any ideas?

 

 

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • June 24, 2025

    Hi ​@iainfitzy 

     

    Thank you for getting in touch. 

     

    Are you currently logged in on the account that you wish to upgrade please? 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    New
 Contributor
    • iainfitzy
    • Author
    • New
 Contributor
    • 1 reply
    • June 24, 2025
    Natalie W wrote:

    Hi ​@iainfitzy 

     

    Thank you for getting in touch. 

     

    Are you currently logged in on the account that you wish to upgrade please? 

     

    Natalie 

     

    Yes I am

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4772 replies
    • June 26, 2025

    Hey there ​@iainfitzy, sorry to hear that. Have you tried via the app and website?

     

    If it continues to not work, we’d recommend calling our sales team on 02071391397 between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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