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Changing SIM only plan

  • June 18, 2025
  • 1 reply
  • 43 views
Kaye Penny
New Contributor

I have a SIM only 24 month contract. If I move to a different plan during the 24 months do I have to pay penalties?

Best answer by Tyler C

Hey there ​@Kaye Penny, you’d be unable to upgrade/plan change during a 24-month plan unless you’re already eligible for an upgrade/plan change. If you ordered a new plan separately, you’d be charged for both simultaneously, and if you cancelled the current plan whilst in contract, you’d be charged a termination fee.

 

Thanks,

Tyler

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • June 23, 2025

    Hey there ​@Kaye Penny, you’d be unable to upgrade/plan change during a 24-month plan unless you’re already eligible for an upgrade/plan change. If you ordered a new plan separately, you’d be charged for both simultaneously, and if you cancelled the current plan whilst in contract, you’d be charged a termination fee.

     

    Thanks,

    Tyler

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