I upgraded my phone on 24/12/24 and need an invoice containing: product model name, retailer and date of purchase. No invoice was emailed at the time of upgrade just a confirmation email. There is also no documents in my online account I can use. How do I get an invoice?
invoice required for samsung chromebook claim
+25Hi
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Tom
Hello
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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Nat
Can someone contact me please, I haven't recieved any proof of purchase to claim the Samsung notebook. Purchased the phone on the 1st January.
Hello
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
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We’ll see you there.
Thanks,
Nat
Can someone contact me please? I purchased the phone upgrade on 14/1/24 and now have the new phone and can see updated plan but have had no contact with proof of purchase or invoice.
+24Hey there
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
Hi Tyler
I have received the private message asking me for details to confirm my identity so that you can support my query however I'm unable to reply as it says "This member can only receive messages from members they are following" (see below for screenshot). Can you please help with this?
I'm also unable to message this account as shown below
Hi
Our apologies, we have made the necessary amendments on our side.
Can you please try again?
Nat
Can you please contact me regarding requiring an invoice for my recent upgrade.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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