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cancellation

  • June 13, 2025
  • 9 replies
  • 70 views
R
Active Contributor

I keep registering and my email address is not recognised ì want to leave

Best answer by MZone

How can I find out upgrade offers

​@Randsy46 please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    9 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 13, 2025

    Hi ​@Randsy46 

     

    We’re sorry to hear this.

     

    Are you registering via the app or the website?

     

    Are you receiving an error message when you try to register?

     

    How long have you been with iD Mobile?

     

    Anika

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    Active Contributor
    • Randsy46
    • Author
    • Active Contributor
    • June 13, 2025

    Yes I did as was told it says email is wrong 

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • June 13, 2025

    Hi ​@Randsy46 

     

    Have you tried using a different email address?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    Active Contributor
    • Randsy46
    • Author
    • Active Contributor
    • June 13, 2025

    I cannot set up an email for just this there has to be some other way as the contract is in final couple of months and I want to change providers 

    R
    Active Contributor
    • Randsy46
    • Author
    • Active Contributor
    • June 13, 2025

    How can I find out upgrade offers

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • June 13, 2025

    How can I find out upgrade offers

    ​@Randsy46 please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      A
      iD Mobile Employee
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      • Anika A
      • iD Mobile Employee
      • June 16, 2025

      Hi ​@Randsy46 

       

       

      As ​@MZone mentioned, you can contact our Sales team on the with the number sent above.

       

      Anika

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      R
      Active Contributor
      • Randsy46
      • Author
      • Active Contributor
      • June 16, 2025

      I have called sales today to chat about changing tariff but want helpfully at all 

      A
      iD Mobile Employee
      Forum|alt.badge.img+6
      • Anika A
      • iD Mobile Employee
      • June 18, 2025

      Hi ​@Randsy46 

       

      We’re sorry about that. 

       

      What happened on the Sales call? 

       

      You can also contact our Live chat via the link below:


      https://www.idmobile.co.uk/live-chat

       

      Anika

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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