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Community Member
June 20, 2025
Solved

I want to cancel my sim only deal and upgrade (still within 14 day cooling off period)

  • June 20, 2025
  • 4 replies
  • 389 views

I went on to a sim only deal at the end of my 24 month contract but my phone has now started playing up and I want to cancel the sim-only deal (still within 14 day cooling off) and upgrade to a new phone/contract). None of the automated options allow me to do that. Can someone help? Thanks. David

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    Best answer by Tyler C

    Hey there ​@davmac77, were you able to speak to our sales team as kindly advised by ​@andewhite at all?

     

    Thanks,

    Tyler

    4 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    June 20, 2025

    Have you tried speaking to the iD telephone sales team about upgrade options, ​@davmac77

    Contact iD sales on 020 7139 1397, between 9am - 6pm.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Tyler CAnswer
    iD Mobile Employee
    June 23, 2025

    Hey there ​@davmac77, were you able to speak to our sales team as kindly advised by ​@andewhite at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 7, 2025

    I signed up to a sim only deal when my 24 month contract was ending by mistake instead of just upgrading my plan - how do i cancel the new sim only deal?

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2025

    Hey there ​@KarenS, please contact our live-chat and ask to speak to an agent immediately:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.