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I want to cancel my sim only deal and upgrade (still within 14 day cooling off period)

Forum|Forum|7 months ago
June 20, 2025
4 replies
267 views

davmac77
Community Member

I went on to a sim only deal at the end of my 24 month contract but my phone has now started playing up and I want to cancel the sim-only deal (still within 14 day cooling off) and upgrade to a new phone/contract). None of the automated options allow me to do that. Can someone help? Thanks. David

Best answer by Tyler C

Hey there @davmac77, were you able to speak to our sales team as kindly advised by @andewhite at all?

Thanks,

Tyler

+26

andewhite
Platinum  Contributor
Forum|Forum|7 months ago
June 20, 2025

Have you tried speaking to the iD telephone sales team about upgrade options, @davmac77.

Contact iD sales on 020 7139 1397, between 9am - 6pm.

Forum member (non-iD).

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+24

Tyler C
iD Mobile Employee
Answer
Forum|Forum|7 months ago
June 23, 2025

Hey there @davmac77, were you able to speak to our sales team as kindly advised by @andewhite at all?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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K

KarenS
New Contributor
Forum|Forum|5 months ago
September 7, 2025

I signed up to a sim only deal when my 24 month contract was ending by mistake instead of just upgrading my plan - how do i cancel the new sim only deal?