I went on to a sim only deal at the end of my 24 month contract but my phone has now started playing up and I want to cancel the sim-only deal (still within 14 day cooling off) and upgrade to a new phone/contract). None of the automated options allow me to do that. Can someone help? Thanks. David

Hey there @davmac77, were you able to speak to our sales team as kindly advised by @andewhiteat all?Thanks,Tyler

Have you tried speaking to the iD telephone sales team about upgrade options, @davmac77.Contact iD sales on 020 7139 1397, between 9am - 6pm.

I want to cancel my sim only deal and upgrade (still within 14 day cooling off period)

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