I’ve changed my plan (sim card) from 1GB to 12GB with unlimited calls & texts.According to iD the new plan was due to kick in yesterday, instead the old plan carried on.iD have emailed thanking me for refreshing my plan, the new plan is registered on my iD account but it is is not activated on my phone. I’ve done all the usual things like switching my phone off and on but no change.I’ve tried chatbox a couple of times and nearly lost the will to live as it just kept asking me to express what I was asking differently.A 2 minute conversation with a human might sort out the problem but that perhaps that is an ask too far.Any help /other suggestions would be very welcome.Many thx

Hi @MCMCCThank you for getting in touch.We are very sorry to hear you are experiencing issues with the change to your plan.As it has been a couple of days since you last posted, can you please confirm if there has been any changes since then?If not, can you please confirm if the app has updated to reflect your new plan?Natalie

Hi NatalieVery many thanks you for your response.Fraid nothing has changed, the new plan has not been activated on my phone, The app is showing the new plan, which it has done from the start.I do hope you can help.Best regards

My new plan has not been activated on my phone.

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