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upgrade

N
Community Member

I’m trying to upgrade my sim only deal but keeps saying email not right, I’ve checked on app and website and my email is fine. What can I do? 

 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12487 replies
    • June 23, 2025

    You could discuss your upgrade options with the iD telephone sales team, ​@nailahr. 

    Contact iD sales on 020 7139 1397, between 9am - 6pm.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4929 replies
    • June 24, 2025

    Hey there ​@nailahr, as kindly advised by ​@andewhite, we’d recommend calling our sales team on the number above.

     

    If still having issues, please do let us know.

     

    Thanks,

    Tyler

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