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upgrade


I’m trying to upgrade my sim only deal but keeps saying email not right, I’ve checked on app and website and my email is fine. What can I do? 

 

Best answer by andewhite

You could discuss your upgrade options with the iD telephone sales team, ​@nailahr

Contact iD sales on 020 7139 1397, between 9am - 6pm.

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andewhite
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Contributor
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  • Platinum 
Contributor
  • 12548 replies
  • Answer
  • June 23, 2025

You could discuss your upgrade options with the iD telephone sales team, ​@nailahr

Contact iD sales on 020 7139 1397, between 9am - 6pm.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
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  • June 24, 2025

Hey there ​@nailahr, as kindly advised by ​@andewhite, we’d recommend calling our sales team on the number above.

 

If still having issues, please do let us know.

 

Thanks,

Tyler