early upgrade due to outage or i leave

Forum|Forum|7 months ago
June 27, 2025
3 replies
90 views

Brian Wheatley
New Contributor

Hi as compensation due to the outage is it possible for me to get my early upgrade I wouldn't like to leave the network but you left me about 999 call without my doctors and unable to work for two days the amount is substantial and left me out to pocket massively unless I am compensated with an upgrade I am sorry but I would like to leave the network can someone please respond and help me with this query

A

Anonymous
Forum|Forum|7 months ago
June 27, 2025

I guess you'll be leaving then because you won't be getting an early upgrade without paying an early upgrade fee

Like

+19

Siân W
iD Mobile Employee
Forum|Forum|7 months ago
June 27, 2025

Hi @Brian Wheatley we are really sorry for any inconvenience the outage caused. Our team worked as quick as they could to get everything up and running.

Unfortunately from time to time, as with any technology, sometimes things don’t work as they should. We completely understand this isn’t ideal, and are very sorry this happened to you.

iD plans are for personal use, and not business. We won’t be providing compensation at this time.

If you would still like to leave iD, you can find out more here - Leaving iD | iD Mobile Network

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+26

WelshPaul
Platinum  Contributor
Forum|Forum|7 months ago
June 27, 2025

unable to work for two days the amount is substantial and left me out to pocket massively

It’s surprising that you make a lot of money and yet you choose to use a cheap MVNO, a consumer plan, and expect compensation. Are you serious!? 🤣

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.