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Upgrade


I am trying to upgrade from a sim only contract to a new pay monthly contract using the trade in I have a iPhone SE 3 64 GB When I put in the iemi it comes up stating the phone is iPhone SE 32 GB with no trade in value,  if I put the phone in as iPhone SE 3 64 GB it offers me a trade in value of £95 Plus I would qualify for the additional £100 promotional deal for an iPhone 16 running until 24/06/25 I have been to my local branch of Curry's and it is the same on their ID computer but if they put it through the Curry's computer it reads the iemi correct. I like ID mobile but I don't want to go to another network because of a computer problem. Can someone point me in the right direction of how to get this rectified.

Thanks

Glynne Mills

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12416 replies
  • June 16, 2025

You’d probably get more money by selling your iPhone SE 2022 64GB elsewhere, ​@mglynne

Apple never produced an iPhone SE with 32GB - the SE 2022 was only ever available with 64, 128 or 256GB.

Seems like something’s gone wrong with the iD trade-in site (which is operated by Currys). 

  


  • Author
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 Contributor
  • 1 reply
  • June 16, 2025

Thanks I suspected there is something wrong with their site but it is hard trying to explain this to them nothing seems to marry up the curry’s computer gives the right figures even though are the same firm nothing seems to migrate from curry’s to id mobile site but cheers anyway 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 17, 2025

Hi ​@mglynne  can you add the trade in without putting in the IMEI? If so, our Trade In Team will be able to assess the handset and see the model it is and provide you with the correct trade in value.

Please let us know how you get on.