Hello, I currently am on a 24 month contract, due for an upgrade on 25/10/2025. My plan is for an iPhone 13 and has a data allowance of 10GB per month. However recently I have been using data add ons each month due to me exceeding the 10GB Usage.
I’m thinking of changing plan to a 25GB a month plan that I see as an ‘available plan’ when I log in to my account. If I activate this new plan, am I still eligible for an upgrade on 25/10/2025?
thanks
Best answer by Daz_S
Hi there
To answer your question yes you can change your plan and yes you can still upgrade when you’re within the last 2 months of your current phone and SIM contract.
With a plan change, you’re still paying off your phone and the contract length itself doesn’t change. But you can’t change your plan to a cheaper rate, only the same or higher - but if you find that higher one isn’t really working you can revert back to the original if its still available.
You probably already know but just in case:
https://community.idmobile.co.uk/plan-changes-69/how-do-i-change-my-plan-44449
+21Hi there
To answer your question yes you can change your plan and yes you can still upgrade when you’re within the last 2 months of your current phone and SIM contract.
With a plan change, you’re still paying off your phone and the contract length itself doesn’t change. But you can’t change your plan to a cheaper rate, only the same or higher - but if you find that higher one isn’t really working you can revert back to the original if its still available.
You probably already know but just in case:
https://community.idmobile.co.uk/plan-changes-69/how-do-i-change-my-plan-44449
+24I'm changing from my 5gb plan I've had for ages to a 50gb plan. Both are with iD, but the new plan comes with a new number which I don't want, and I can't get a PAC code to keep my old number. It doesn't recognise my date of birth. What can I do?
+21Hi there
It really does sound like you opened a 2nd account rather than upgrading your current account.
That would explain the new number. Also you can’t PAC from iD to iD.
You should be able to get this resolved by either calling their sales team on 0207 139 1397 (during normal business hours) or via their text based live chat http://idmobile.co.uk/live-chat and if you choose the latter after filling out the required fields type talk to person to bypass their automated chat bot. 🤞
+24Hey there
As kindly advised by
If you wish to keep your number, you’d need to cancel the new plan, then upgrade on the old account, or do a triangle port where you transfer your number to another network, then back to us on the new plan, which we can explain how to do further if you wish to take this route.
Thanks,
Tyler
Thanks Tyler. I've spent a ridiculous amount of time on this today. So it turns out I have to cancel the new contract because I can't keep my number (ridiculous but there you go), and then I need to upgrade instead of finding a new plan. I thought I'd done this with the help of an online customer service agent this morning but it turns out the upgrade was attached to the new (wrong) number. So I hope that's been cancelled as well . . . Time will tell!
+21Oh blooming heck, what a can of worms that turned out to be. I am aware of another customer whom also went down the service agent rabbit hole and they also ended up with another number too (but their original number they’d had for years was lost forever). I’m guessing yours was also via their live chat?
So you’ve now hopefully cancelled the 2nd contract you inadvertently opened and a 3rd due to their shenanigans. If you never called them this might be worth a go to see if they can open a 4th! Or verify the other 2 accounts have been cancelled and start/confirm the upgrade using your original account and your number?
Yeah, it was the Live Chat. And I thought she was being so helpful . . . So contract 2 has I think been cancelled. Not sure about contract 3. The second agent offered to transfer me to the sales team to set up an upgrade but I politely declined. I can do that on the app but thought I would give it a week or two to make sure the other contracts have all disappeared . . .
+21I’d hope by then you’d have had some sort of email confirmation regarding the closed account(s).
As long as only one DD is taken and your number still works then hopefully that’s the end of this.
Thank you for updating the thread
We are glad to hear the Live Chat team were able to help with cancelling the plan and getting an upgrade sorted out for you.
Please do reach out if you have any questions.
Thanks,
Nat
I’d hope by then you’d have had some sort of email confirmation regarding the closed account(s).
As long as only one DD is taken and your number still works then hopefully that’s the end of this.
Yep I'm still hoping - I thought I'd applied for the 40gb upgrade but that seems to have morphed into 30gb - but with my number and roaming so that's all good!
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