Plans Changes & Upgrades.

Hello. I’m trying to see if I can upgrade but it is saying I don’t have a direct debit set up when I do?

I’m looking at upgrading my SIM only IDMobile contract. I’ve been on a SIM only, pay monthly contract since 2019, and I have free roaming included. If I upgrade to a new contract with IDMobile will I lose the free roaming? Many thanks

Does the upgrade deal on Google 9 pro xl include the bundle deal ? It shows bundle symbol, present, icon, but doesn't mention the bundle.

My contact is eligible for an upgrade now, but I want to leave my contract and give my 30 days notice as soon as that period is reached. I actually want to change to a monthly rolling SIM deal with I.D., for about £6 a month. How do I do this? I think my contract fully ends in February. On the upgrades section, it didn't give me the choice. Ben

Hi I didn’t receive my air buds which I selected as part of my upgrade bundle

Carphone warehouse offers 10gb data on one month contract for £6 a month. Can this deal be offered by id direct or can it only be done via carphone warehouse

I have just changed my plan as an upgrade with ID Mobile, but ID Mobile have provided a new number. I want to keep my existing number and I need to make sure the old contract is terminated as well. Does anyone know what I will need to do? Thanks.

The Samsung Galaxy A16 - 4G mobile phone is not shown on the list of handsets compatible with 4G but ID is offering the A16 on a monthly plan - So obviously it is compatible. Can anyone confirm it is compatible with 4G please?

Hi guys, I currently pay £47.46 per month for unlimited everything (I think data may be 100GB but that’s essentially unlimited to me). I really want to reduce my cost per month, 1 because it is high for a phone bill and also because iD Mobile’s roaming options are quite poor so I’m paying for data I can’t use in that many places. How do I go about this? Is it even possible if I’m on a sim + handset deal?

I’m not due for an upgrade for another year but have seen an ID mobile contract for the iPhone 15 pro max that I would like to sign up to. I’m happy to pay off my remaining current contact with ID but I want to keep my number and put it on my new plan. Is this doable? Everywhere which says early upgrade is max of 2 months early even though I’m happy to pay the difference.

Hi I'm looking at adding another phone for my partner to my contract is this something someone can help me with please?

I have my phone which is a Samsung A14 I think.. I can upgrade it in June if I want to or alternatively wait until my 2 year contract is up in August 2025.. Since the summer it only charges to 80%.. And now it takes all day to charge...I bought a new charger but it's still the same… I can't afford to buy myself out of this existing contract. I don't know what else I can do...this phone won't last until June...

I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.

I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.

Hi I upgraded my phone yesterday and I am meant to be receiving 100GB of data a month, yet only says im getting 20GB hoping this is a visual glitch as would be seriously disappointing if not

Hello, I recently (01/12/2024) went to upgrade my contract from a Galaxy s22 with unlimited everything for just over £36pm to a Pixel 9 pro with unlimited everything for around £34pm. I noted that the upgrades menu stated the pixel 9 pro was out of stock but still available to order so went agead with the order, adding a 10000ma power bank to the order at the checkout. A payment was taken of £19.99 for the powerbank, but nothing for the contract upgrade, and no confirmation email or anything. So what has happened? has the contract not gone through and I just bought a powerbank in an overly roundabout fashion, or does the contract not start until the new handset has been delivered? there has been no contact from iD either way so please could somebody help me out here - I dont want to be missing out on value from a lack of proper communication.

DPD lost my parcel, tracking hasn't updated in over a week now. DPD informed me that my parcel is lost. I have been contacting ID everyday to contact DPD ASAP. I have been waiting over a week for this upgrade. Now I was informed that I have to wait up to 29 days for an investigation. Is this a joke. It is so ridiculous that I have to wait another month for an investigation for I phone that I do not have and I paid an up front deposit on. Why can't ID send me a replacement and deal with DPD in their own time and get their money and phone back if it's found. This is the worst customer service ever. I regret buying it from this company. This is the worst company ever, I will never use this again. I want my phone that I paid for. It is not my problem to now have to wait for some investigation. Check my tracking, it is clearly missing and DPD even told ID that it's missing.

Found new deal with ID via car phone warehouse where I can preorder but can't find it with an upgrade

Hello, I have upgraded my phone and contract today online, however this afternoon i seem to have lost all network coverage to my current phone. I’m assuming this is connected, but am I now stuck with no reception until new phone handset arrives?

I am trying to upgrade my contract and it’s taking me to a page to pay 1p but it’s saying that my card isn’t linked to the account so I can’t but it’s the only card I have and is connected to my bank which the direct debit comes out of. How can I fix this?

My wife and I tried to purchase a phone with the email address sarah@wellesleyinc.com. it was "cancelled due to security". I have since tried to buy again through your website but then also get other errors. We are both existing customer of yours and would rather stay with you, but cannot seem to complete an order for some unknown reason. Please can you help with this issue. My number is (INFORMATION REMOVED).

I ordered a SIM card however didn’t received any emails confirming an order and the web page bugged out so I put the order through again. I have now received 2 emails 1 minute apart with different order references saying that my order has been processed and that I will receive tracking info when its dispatched. Is there any way I can cancel one of the orders and not get charged for 2 SIMs?

Beeboop

I just want to know where I can find my upgrade eligibility

I want to upgrade my phone, the offers I’ve found online with ID are cheaper and better compared the ones on my app for some reason. When I’ve gone to get a new contract on the app it’s saying I can’t use a PAC number as I’m already with ID therefore can’t keep my number but I don’t understand why I can’t get the cheaper deal on the app as an upgrade rather than start again