I have just changed my plan as an upgrade with ID Mobile, but ID Mobile have provided a new number. I want to keep my existing number and I need to make sure the old contract is terminated as well.
Does anyone know what I will need to do?
Thanks.
Changing Plans.
+21Hi there
A change of plan is completely different to an upgrade.
How did you order this as it sounds like you may have taken out another new account. A change of plan doesn’t increase the contract duration and an upgrade (depending on what deal you took) does increase it to a minimum term of 12 months
Also you can’t currently move your iD number to another iD account without doing what is known as a triangle port - move your wanted number to another providers service, best via PAYG, and then port your number from that provider back to iD.
Thanks for your reply.. It doesn’t explain any of this on the website, so I will cancel the upgrade and try again when I have more patience!
1 person likes this
+21Yes, you’re not the first one to do this and the site can make things confusing at times.
You’re better of using the app or online portal (signed in to either)
Then look at the upgrade offers open to you. This should then change the existing plan/deal rather than inadvertently signing up to a new deal
+26David Tunmore wrote:
Thanks for your reply.. It doesn’t explain any of this on the website, so I will cancel the upgrade and try again when I have more patience!
These iD community articles might help.
🤞
Forum member (non-iD)
1 person likes this
+25Hi
It sounds like you’ve purchased a new plan entirely, not processed an upgrade/plan change.
We’d recommend returning/cancelling the new plan as soon as possible, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Hi Tom
I spent an hour on the supposed live chat going round in circles. I also cancelled the new plan using the bot, but hav'nt had any confirmation message.
If I get anything physical, I can send it back for a refund apparently!
Thanks.
Dave Tunmore
1 person likes this
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
+21David Tunmore wrote:
I spent an hour on the supposed live chat going round in circles.
For future reference David, if you start the chat with either speak to human or talk to human it bypasses their automated chat bot.
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.