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new phone

  • December 4, 2024
  • 4 replies
  • 60 views
J
New
 Contributor

I have my phone which is a Samsung A14

I think..

I can upgrade it in June if I want to or alternatively wait until my 2 year contract is up in August 2025..

Since the summer it only charges to 80%..

And now it takes all day to charge...I bought a new charger but it's still the same…

I can't afford to buy myself out of this existing contract. 

I don't know what else I can do...this phone won't last until June...

    4 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 4, 2024

    Hi there ​@janette dunn 

     

    If you took out a phone and SIM contract with iD then you can only upgrade after 10 months on a 12 month contract or 22 months on a 24 month contract.

    Also if this is a phone and SIM contract your phone would have had a 12 months warranty. Did you not think to use the warranty?

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    J
    New
 Contributor

    I thought I was messaging customer support..

    I didn't realise it was on here..

    I can't delete it either..

    I just wanted to discuss things with an adviser..

    Thank you anyway 

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 4, 2024

    No problem ​@janette dunn 😁

     

    You want this link - https://www.idmobile.co.uk/live-chat - for live chat.

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7891 replies
    • December 5, 2024

    Hi ​@janette dunn 

     

    Sorry to hear this, the best option may be to take your device to your local Currys store to be looked at under warranty/repair, or to Samsung directly.

     

    Samsung devices have 2 years warranty from purchase.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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