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Accidentally ordered 2 SIMs


William Bailey
Community Member

I ordered a SIM card however didn’t received any emails confirming an order and the web page bugged out so I put the order through again.

I have now received 2 emails 1 minute apart with different order references saying that my order has been processed and that I will receive tracking info when its dispatched.

Is there any way I can cancel one of the orders and not get charged for 2 SIMs?

Best answer by Tom

Hi @William Bailey 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7400 replies
  • Answer
  • July 5, 2024

Hi @William Bailey 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


Anne Myers
New
 Contributor
  • New
 Contributor
  • 1 reply
  • December 2, 2024

By mistake ordered 2 sims Activated 1 but you have taken 2 payments 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7444 replies
  • December 3, 2024

Hi ​@Anne Myers,

Welcome to the Community!

All SIM cards are activated on dispatch and billing starts straight away.

Please contact the Live Chat Team and they can assist you further.

 

Kash