Skip to main content
Question

phone upgrade mail

  • 4 December 2024
  • 1 reply
  • 6 views

I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? 
 

The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.

 

 

 

1 reply

Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 1824 replies
  • December 4, 2024

Hey there ​@Rennox67, if the order is on pre-order, you likely won’t receive further confirmation regarding the order until it’s dispatched.

 

For further updates, I’d recommend calling our sales team on 02071391397.

 

Thanks,

Tyler