Plans Changes & Upgrades.

Caroline Sparks just now I ordered a new phone on the 16th October, and paid £179 upfront to upgrade to an iPhone 16. I received my new e-sim but no phone and I've just seen the £179 has been refunded back to my account. However online it's showing I have entered into a new 2 year contract with you and I can't reorder. Please help!

Hi, My 24 month contract is up and I’ve received email confirmation that it’s now time to “upgrade.” I wish to move to a sim-only plan and do not need a new mobile phone at this time. How is the best way to proceed? Thanks

So basically, my contract ends in 10 days, and I will then have an option to upgrade. However I don't wish to upgrade until the new Samsung is released in a few months. Is this possible to wait before upgrading and if so will my monthly payments decrease considering my phone is now paid for?

Am I able to get a contract phone without a simcard?

Hi I'm just upgraded my plan with 100£ Curry's voucher offer but I still not received voucher till now. Thank you

I wish to purchase an additional sim on my account, but when I enter my details, it states I'm not recognised (even though I already registered)

I am trying to upgrade my phone. (It’s due) but whenever I put in card details (tried with more than one) it just hangs and payment won’t go through. Any help appreciated tried live chat but they are so slow. I just want to speak to a human and get upgraded.

I recently upgraded my phone contract and this came with a £75 cashback. I cannot find any details on how to claim the cashback. Could you help please?

How do I download a invoice/proof of purchase so I can claim the free laptop

I am looking to buy a new phone with sim.

Hi there, I've just upgraded and purchased a new SIM-only plan for unlimited calls, unlimited texts and unlimited data. However the iD app says I only have 5GB of data, not unlimited. How can I fix this? Many thanks.

Hi, my fix contact is up and I would like to switch to a sim only deal, but when I click upgrade it only gives me a more expensive deal to upgrade to!! There is no way to switch to a sim only deal and keep my current number. Can this be arranged thanks.

I can't see 'sim.only' in the plan change options on my app. My pay monthly contract is about to expire on 11 Sep... but when I go to look at upgrade options in the app... it only shows more mobile phone deals. How do I upgrade to sim only???

I need to speak to someone in regards to my data

Hi, I've recently upgraded my phone & contract package to stay with ID Mobile. The upgrade involved getting an e-sim for my new phone. It appears that my number has ported over to the e-sim (current phone has no service) but my new phone isn't due to arrive for another 2 weeks. Obviously I can't be without service for this long but I know if I install the e-sim onto my current phone I can't then install it on my new one. I need assistance with getting my number back onto my current SIM. Thanks in advance.

I upgraded my plan to a sim only plan after paying for my phone and i chose a £16 per month (first 6months free) unlimited data, calls and texts. when i first changed it in the app it says my data is only 5gb and not unlimited also it says my next bill is due next month but im supposed to have the first 6months free

I’m being prompted that it’s time for a new deal, which made me believe I’d finished my 2 year contract, however when I enquire how much to leave now the price is ridiculous. Where can I see my contract start and end date?

I have just received a call on the UK from someone claiming to be from the ID promotional department. The number that called me was 07754621319. They were offering a lower price mid contract. It sounds like a scam to me. Do ID mobile offer mid contract discounts that do not result in an extension of the contract?

I ordered an upgrade. Both new devices and plan. The device should be with me by 24th October but the email i had said the new plan would be up and running in 24 hours. If I check on the id mobile app nothing on there about the upgrade. There has been no change to the plan. I'm still paying the same fee and no increase in data. I keep getting emails from id mobile to upgrade. Id like to know if my order has been accepted and is being processed.

I am flying to Brazil but I can’t find out how to change my plan to allow calls etc from Brazil which is out of my current plan area. I seldom go beyond Europe so want a one month change if possible

Hi, has anyone else had issues with the trade-up? Sent my phone and partner's at the same time, both signed for by the same person and a month later no acknowledgement and no reply to my emails asking for an update.

I have found a better contract with you as a new customer, can you match it?

Did an upgrade and opted for the trade in of my iPhone X. received it back saying I hadn’t unlocked it properly. Did the unlock and sent it back. Now received the phone back again with a small label on saying non working - no diag. nothing else. No notification or explaination. Phone was fine, in daily use and in good condition before I upgraded. well hacked off with these guys. feel like I’ve been ripped off and tempted into an upgrade I should probably not have done. Is there any point in going to my local Curry’s store?

I am seeing these but none of them show on the actual app where it says I can upgrade.