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New Contributor
March 20, 2026

Ordered eSim by mistake

  • March 20, 2026
  • 2 replies
  • 33 views

I made a mistake and ordered eSim which doesnt work on my phone.I want cancel my order and make a new one 24 months with phone.I can't log in tho because i dont have a iDmobile telephone number thus i cant cancel order using app.I ordered 24 month contract but it was cancelled as i got 10 £ eSim monthly and need  pass 90 days payment period

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    March 21, 2026

    Hi  ​@Belphegor12 ,

     

    I am so sorry to hear of the issues that you are facing regarding your SIM. Kindly note that you are able to collect a physical SIM from any Currys store free of charge and then get in touch with our customer service team via live chat (https://www.idmobile.co.uk/live-chat) so that they can activate it for you. 

     

    If you would like to cancel and place a new order, you would need to get in touch with point of sale to do so or contact our live chat for further assistance.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 27, 2026

    Sooo, my plan was cancelled,day later i had email about my direct debit being setup.Apparently im now on pay as you go,which i did not choosed.I contacted Id about it,my acxlunt has been deleted i i supposed to be able to choose plan i wanted.I did order new plan but it was cancelled because im on pay as you go and i have to wait 90 days period.I dont understand how can you cancel plan and put someone on a new plan without his knowledge?