Skip to main content

Ordered eSim by mistake

  • March 20, 2026
  • 1 reply
  • 6 views
B
Community Member

I made a mistake and ordered eSim which doesnt work on my phone.I want cancel my order and make a new one 24 months with phone.I can't log in tho because i dont have a iDmobile telephone number thus i cant cancel order using app.I ordered 24 month contract but it was cancelled as i got 10 £ eSim monthly and need  pass 90 days payment period

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+7
    • Gemma M
    • iD Mobile Employee
    • March 21, 2026

    Hi  ​@Belphegor12 ,

     

    I am so sorry to hear of the issues that you are facing regarding your SIM. Kindly note that you are able to collect a physical SIM from any Currys store free of charge and then get in touch with our customer service team via live chat (https://www.idmobile.co.uk/live-chat) so that they can activate it for you. 

     

    If you would like to cancel and place a new order, you would need to get in touch with point of sale to do so or contact our live chat for further assistance.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    ​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement