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New Contributor
March 24, 2026

change order

  • March 24, 2026
  • 6 replies
  • 61 views

I want change my phone colour which I order 

    6 replies

    iD Support
    iD Mobile Employee
    March 25, 2026

    Hi ​@eva2025E 

     

    Thank you for getting in touch with us.

     

    I understand that you would like to change the colour of the phone you have ordered. Unfortunately, once an order has been placed, we are unable to amend the handset colour as the order is processed immediately with the selected specification.

     

    If your order has not yet been dispatched, there may be a possibility to cancel it so you can place a new order in your preferred colour. If it has already been sent, you would need to wait for delivery and then follow the returns process (if eligible) to reorder the correct colour.

     

    Please send us private message so that we can check the status of your order so that we can advise you the next step.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

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    eva2025EAuthor
    New Contributor
    March 25, 2026

    No it’s not been sent it’s not even take the money from my account 

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 26, 2026

    Hi ​@eva2025E

     

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline

    New Contributor
    April 11, 2026

    Hi. 
    I have place the wrong colour on my order please can you help me?

    Geluk
    Silver Contributor
    Silver Contributor
    April 11, 2026

    Hi. 
    I have place the wrong colour on my order please can you help me?

    Start your own post, don’t piggy back on others.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 13, 2026

    Hi ​@Pepe079 ,


    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    I'll speak to you there.


    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.