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Question

PAYG to monthly contract

  • March 22, 2026
  • 0 replies
  • 7 views
P
Community Member

Hi,

I had a PAYG account, it turns out that customer support told me I cannot add a monthly plan or contract to this account.

I closed the PAYG account, ended the plan.

I have a PAC and when I tried to sign up to a monthly plan I cannot port between the same network.

 

Surely someone has been PAYG and moved to monthly?

WTH?

The site, the help, the chatbot and the live agents are useless.

 

Anyone got any ideas on what I can do here?

Thanks

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • March 22, 2026

    Hi ​@pinion,

     

    Thanks for reaching out.

     

    I’m really sorry for the confusion and frustration caused, I completely understand how this situation can feel.

    To clarify, PAYG accounts can’t be converted to monthly plans, so a new monthly contract would need to be set up separately. Also, our system doesn’t allow number transfers between iD Mobile accounts, so you wouldn’t be able to port your number internally — transfers are only possible to or from another network.

    I appreciate this isn’t the outcome you were expecting, and I’m sorry for the inconvenience. 

     

    Thanks,

     

    Kwanele

    The iD Mobile Team

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