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Community Member
March 26, 2026

how do i upgrade my phone

  • March 26, 2026
  • 1 reply
  • 18 views

I want to look into upgrading but says I can’t since I don’t have a direct debit set up however I do have a direct debit set up 

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 26, 2026

    Hi ​@izzyyyy29,

     

    We’re sorry to hear that you’re having issues placing your upgrade order. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline