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Active Contributor
thorlr
Active Contributor
March 25, 2026
Question

Currys gift card not working

  • March 25, 2026
  • 6 replies
  • 88 views

At the end of January, I upgraded my two ID Mobile accounts/numbers (via Mobiles.co.uk) and received 2 Currys gift cards as part of the promotion. I went to use these today and neither are working. I’ve checked through my emails and there was nothing for me to action in order to make these useable. 

I have contacted ID Mobile customer services, who said I should contact Currys. I have contacted Currys who said I should contact Mobiles.co.uk. Mobiles.co.uk have said they will "look into it", but they only took details for one of the two orders, despite both being affected. When I asked how they would keep me updated, I was told that I would need to check back myself. This does not give me confidence that the issue will be resolved, and it leaves me unsure whether both gift cards are being investigated.

I would appreciate it if ID Mobile could take some responsibility for this and assist in ensuring this matter is properly addressed - especially considering this appears to be a recurrent issue. Not to mention that both ID Mobile and Mobiles.co.uk are all within the Currys Group. 

    6 replies

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    March 28, 2026

    Hi ​@thorlr,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai
    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    giftcardnotworking
    New Contributor
    May 17, 2026

    Hi,

    I have the same issue as above, in attempting to use my gift card received as part of entering into the contract I am told it is “inactive”. 

    Please contact me to resolve this.

    thanks

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 18, 2026

    Hi ​@giftcardnotworking ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    giftcardnotworking
    New Contributor
    May 21, 2026

    Hi Michael 

    It has now been almost 72h when I was told it would be 24h-48h to have this resolved.

    i pinged you a message to that effect, but haven’t heard back, which is disappointing.

    Would appreciate a resolution asap.

    Thank you!

    New Contributor
    giftcardnotworking
    New Contributor
    May 31, 2026

    Now it has been over a week since a resolution was promised. Appears evident that this has been completely disregarded? 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    June 2, 2026

    Hi ​@giftcardnotworking 

     

    Thank you for getting in touch with us. 

     

    I am so sorry that we have not responding into your private message.

     

    Kindly note that one of our agents has responded to you yesterday please check your private messages.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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