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Community Member
March 24, 2026
Question

asking me for my email when its already there

  • March 24, 2026
  • 1 reply
  • 37 views

I am trying to upgrade my phone to a sim only deal, every time i go to checkout it asks me to provide an email through the app - but when i go back to the app it tells me there is already an email? I don’t know how to fix it and neeed to upgrade before the end of March 

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 26, 2026

    Hi ​@beccamurdockk99

     

    Thank you for getting in touch. We’re sorry to hear you’re receiving and error when trying to upgrade. 

     

    Kindly please contact our sales team on 0800 049 0250 and they’ll be able to assist you with your upgrade. 

     

    -Anneline