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Matther01
New Contributor
March 25, 2026
Question

Samsung 'cashback' problems?

  • March 25, 2026
  • 1 reply
  • 30 views

Has anyone that purchased a Samsung S25 with the £180 'cashback' ever received the payment? I got a notification everything was successful, but they aren't making any payment and being incredibly slow to respond. Does anyone know if Samsung don't provide payment, if there's any recourse with ID mobile? 

Many thanks

    1 reply

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    March 26, 2026

    Hi ​@Matther01, 

     

    We’re sorry to hear that you haven’t received your cashback yet. 

     

    Kindly be advised that the cashback is processed directly by Samsung. As such, we are unable to track the status of your claim on our end. We recommend reaching out to Samsung’s customer support team, who will be able to provide you with an update and assist further.

     

    -Anneline

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