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Question

Can I download my usage history (call minutes and data used) for the whole time I've been with iD (several years)?

  • March 25, 2026
  • 1 reply
  • 6 views
8
Community Member

I am trying to work out my typical monthly usage of call minutes and data (my iD Mobile plan has unlimited texts/SMS). I know I can get this information from my bills - however I can only download bills from the last 12 months from the iD website and the last year hasn’t been typical (for various reasons, one of which is that I’ve been completely unable to make or receive voice calls on my mobile for the last few months - an issue I’m still trying to get iD to resolve).

 

Is there any way I can download historic usage (ideally right back to when I first started with iD Mobile), without having to go through all the GDPR rigmarole to request all my old bills? I don’t need to know the other information from the bills, just how many call minutes and how many MB of data I’ve used each month.

 

Help please!

    1 reply

    iD Support
    iD Mobile Employee

    Hi ​@8EST Cymru 

     

    Thank you for getting in touch.

     

    I understand you’re looking to review your historic usage (call minutes and data) over a longer period than the last 12 months available on the iD Mobile website.

    At present, the online account only allows access to the most recent 12 months of bills and usage data. Older detailed usage records are not available for direct download through the portal.

     

    If you require usage information beyond this period, the only option available would be to submit a Subject Access Request (SAR) under GDPR, which allows us to provide your full historical account data. I appreciate you may not need the full bill information, however this is the only process we have in place to retrieve older usage records.

     

    Please use the following SAR link to request:

    https://privacyportal-de.onetrust.com/webform/fcbd696d-c14f-408d-b001-5765158c26f8/857a80ef-f496-40e2-adcb-91c40f492f50

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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