upgrade

Hello ​@Wayne Robertson 

Thanks for getting in touch with us here on the community. 

We are very sorry to hear you have not received the Airbuds. 

Can you please confirm which handset you ordered and which plan you opted in for?

Thanks,

Nat 

Hi I have the iPhone 15 on £41.99 a month unlimited but I selected the plan which came with the air buds at the same price I think. Maybe wrong plan was given as the air buds have not come 

Thank you. 

Was this the 128GB or 512GB please? 

Nat 

128gb

Thank you ​@Wayne Robertson 

So to clarify, this is the plan you took with the 128GB handset, is that correct?

Thanks, 

Nat 

Yes I think that’s the one 

Hi ​@Wayne Robertson 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom