Skip to main content
Solved

If we upgrade a SIM only contract with ID, do we lose free roaming?

  • December 19, 2024
  • 4 replies
  • 86 views
BridgeBridge
Active Contributor
Forum|alt.badge.img

I’m looking at upgrading my SIM only IDMobile contract. I’ve been on a SIM only, pay monthly contract since 2019, and I have free roaming included. If I upgrade to a new contract with IDMobile will I lose the free roaming? Many thanks

Best answer by andewhite

No, the inclusive roaming feature will be included with your upgrade, ​@BridgeBridge. 

Just to add, if you upgrade, you begin a new iD contract, which will have new terms & conditions. 

This community article might help.  

View original

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12068 replies
    • Answer
    • December 19, 2024

    No, the inclusive roaming feature will be included with your upgrade, ​@BridgeBridge. 

    Just to add, if you upgrade, you begin a new iD contract, which will have new terms & conditions. 

    This community article might help.  

    Forum member (non-iD)
    BridgeBridge
    1 person likes this
    • BridgeBridge
      BridgeBridge
    BridgeBridge
    Active Contributor
    Forum|alt.badge.img
    • BridgeBridge
    • Author
    • Active Contributor
    • 5 replies
    • December 19, 2024

    Thank you ​@andewhite I appreciate your reply :-)  

    andewhite
    1 person likes this
    • andewhite
      andewhite
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • December 20, 2024

    Hi ​@BridgeBridge 

     

    Thanks for getting in touch. 

     

    I am glad to see ​@andewhite has been able to assist with your query. 

    Please get in touch if you have any further questions.

     

    Thanks, 

     

    Nat 

    BridgeBridge
    1 person likes this
    • BridgeBridge
      BridgeBridge
    BridgeBridge
    Active Contributor
    Forum|alt.badge.img
    • BridgeBridge
    • Author
    • Active Contributor
    • 5 replies
    • December 20, 2024

    Thanks ​@Natalie W I’m glad to hear the roaming remains if I choose a different contract. I wouldn’t want to lose roaming :-) 

    Reply.


    Terms & Conditions