Skip to main content
Solved

Proof of usage & blacklisting

G
Community Member

I have had my phone stolen and my insursnce company have requested: 

Proof of usage which will need to confirm the IMEI number of my device, as well as the first and last usage dates. 

Proof of barring which will need to confirm the IMEI number of my device and the date that my IMEI number was blacklisted.

I have requested this via live chat but have been provided with a copy of my bill and proof of purchase of my sim which is not what I have requested.

Is anybody able to confirm how I go about obtaining these documents?

Thanks!

Best answer by Tom

Hi @Georgianascott 

 

Do you still require assistance with this?

 

If so, please let us know here so we can get in touch.

 

For quicker support, it may be worth contacting Live Chat, Facebook or Twitter.

 

Tom

View original

3 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 7891 replies
  • Answer
  • June 13, 2024

Hi @Georgianascott 

 

Do you still require assistance with this?

 

If so, please let us know here so we can get in touch.

 

For quicker support, it may be worth contacting Live Chat, Facebook or Twitter.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
H
New
 Contributor
  • Humairaa7863
  • New
 Contributor
  • 1 reply
  • January 18, 2025

 

I have lost my mobile and my insurance company have requested: 

Proof of usage which will need to confirm the IMEI number of my device, as well as the first and last usage dates. 

Proof of barring which will need to confirm the IMEI number of my device and the date that my IMEI number was blacklisted.

I have requested this via live chat but have been provided with a copy of my bill and proof of purchase of my sim which is not what I have requested.

Is anybody able to confirm how I go about obtaining these documents?

Thank you 

Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • Tyler
  • iD Mobile Employee
  • 3054 replies
  • January 20, 2025

Hey there ​@Humairaa7863, yes of course, we can provide a proof of usage.

 

Please contact our live-chat, and they’ll be able to get that created and sent out to you:

 

https://www.idmobile.co.uk/live-chat

 

Any issues requesting on the live-chat, please let us know here.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


Terms & Conditions