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New Customers Offered Better Deals

  • January 5, 2025
  • 1 reply
  • 237 views
R
Community Member

Hi everyone.

 

Has my one else noticed that new customers are apparently offered a better Del than us existing ones?

I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month.

However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month.

I thought these sort of goings on were now illegal, as that’s what the energy companies used to do.

Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers.

Cheers

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7891 replies
    • January 7, 2025

    Hi ​@Rick1486 

     

    Upgrade offers and new customer line offers tend to be different, if you aren’t seeing an upgrade offer you’re happy with, it’ll be worth calling the sales team on 0207 1391 397.

     

    This would not be illegal.

     

    Tom

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