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New Customers Offered Better Deals

  • January 5, 2025
  • 7 replies
  • 412 views
R
Community Member

Hi everyone.

 

Has my one else noticed that new customers are apparently offered a better Del than us existing ones?

I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month.

However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month.

I thought these sort of goings on were now illegal, as that’s what the energy companies used to do.

Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers.

Cheers

    7 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • January 7, 2025

    Hi ​@Rick1486 

     

    Upgrade offers and new customer line offers tend to be different, if you aren’t seeing an upgrade offer you’re happy with, it’ll be worth calling the sales team on 0207 1391 397.

     

    This would not be illegal.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Freakyfurface
    New
 Contributor

    Tried calling the sales team as I was ready for an upgrade and there was a big difference between what was on offer to new customers, and existing upgrades.

    The only offer they gave as an upgrade with a similar monthly price to that for newbies had a huge upfront cost of over £200 for the phone - which would take the overall cost over 2 years ridiculously high.

    Unfortunately I am going to have to switch to a different provider [Mozillion] which gives a NEW S25 under £28pm. Runs on EE network so no concerns there, also has same roaming. Only difference is no data rollover .. but never made use of that anyway 

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2144 replies
    • May 5, 2025

    Hello ​@Freakyfurface 

     

    Thank you for posting. 

     

    We are very sorry to hear the team were not able to offer you a suitable deal for your desired handset. 

    We do hope we can reconnect in the future!

     

    Natalie 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 2920 replies
    • May 5, 2025
    Freakyfurface wrote:

    Unfortunately I am going to have to switch to a different provider [Mozillion] which gives a NEW S25 under £28pm. Runs on EE network so no concerns there, also has same roaming. Only difference is no data rollover .. but never made use of that anyway 

    That’s how it works across the industry. You’ll be saying the same about Mozillion once your minimum term is up and you’re looking to upgrade.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • mkok
    • Active Contributor
    • 6 replies
    • June 14, 2025

    Had the same happen to me. It does mean however they lose me to another provider. Can’t really see the sense in that policy.

    L
    Helpful
 Contributor
    Forum|alt.badge.img
    • L0rdvega
    • Helpful
 Contributor
    • 24 replies
    • June 14, 2025

    This is quite easy to navigate around, but it would require time and a bit of faff

    If you’re not happy with the price, you’re paying at the minute, You can text PAC to 65075, take the PAC code to a new supplier IE, Lebara As they do one month for £1.50 or something ridiculous. One start which has completed. Order a new ID mobile sim Under the contract you want

    Then just do the same steps as above, but in reverse And it will then transfer the number back from Labara to ID mobile

    It’s not ideal, but if you set it up properly, it can be done within the space of five days, Even quicker if you use another provider that uses a eSIM. 
    I only chose Lebara Because they do very cheap plans And it’s rumours that they will start offering eSIM in July 2025

    M
    Active Contributor
    • mkok
    • Active Contributor
    • 6 replies
    • June 14, 2025

    I’ve been looking at Lebara and they do a cheaper sim deal anyway so I think I’ll just move to them, as that is just one PAC code change. I’m only wanting a sim only rolling month deal anyway when my phone contract runs out. That way when I decide to get a new phone (quite happy with my iPhone 14 at the moment) I just leave.

    Reply.


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