Hi all. I upgraded my plan and ordered Samsung S24 witch says Samsung Buds 3 Bundle available. And bundle description says “The Samsung Buds 3 bundle will be dispatched with your order”
Phone was delivered next day, but I haven’t received Samsung Buds.
Any help would be highly appreciated.
Kind regards
Roland
Best answer by Daz_S
I know that
My point I’m trying to put across (and I’ll admit even I was getting confused lol) to you guys and gals is just the original terms we, the customers see during the purchasing journey, refers the wording of selected w,x,y,z data tariffs. And of those data allowances my fellow customers selected the correct data amount, in most cases (that I can see) they went for the 10GB data tariff - look at their screenshots.
I’ve checked this a few times and it’s only after putting it in the basket does the pricing come into play, not before. They at this point picked a 10GB data allowance and its not for me to say if there was more than one 10GB data price tariff. And iD’s ‘answer’ has been they picked the wrong price. Whereas what we’re trying to say is it’s the data amount that started off this whole will I, won’t I get a gift debate.
Anyway, I’m not trying to be a d*ck about any of this. But some iD replies refer to price and others refer to upgrades being different to new subscriber deals (upgrades and new customer deals need to, IMHO, be highlighted clearer). The problem was/is those that went down this Chrimbo hole assumed that by selecting the right data amount (ie 10GB) and the right phone they would get a Switch/Buds/Chromebook to find out the price was the wrong one and thus they were disappointed.
I think the selected deal basket/checkout should generate a warning that you started by ticking the correct data and now you’ve unticked the offer as you picked the wrong price OR better still only have the correct data allowance(s) with the right contract length with the phone(s) that qualify with the correct upfront cost and monthly price/tariff gives you the selected deal on a separate section on the iD Mobile shop - ie
edit. Also some confusion comes from the way it’s worded - data tariff. I’ll admit I certainly got muddled up and assumed the wording data tariff was alluding to a data amount, not price for that data. I even asked others to read the same terms I’ve copied on a few threads and when they see the wording “10Gb, 50GB, 100GB or unlimited data tariffs” they all assumed if you picked a 10GB deal with the right phone and on a 24 month contract you’d get the deal. Some must have thought the same hence all of these posts.
Anyway, meant in a nice way, I’m done with all of this, got enough stuff going on elsewhere tbh.
+21Hi there Roland
You’re not the first one to post about missing extras. I do wonder if iD are having difficulties
Anyway, yes according to this - https://www.idmobile.co.uk/claim-your-offer - it states the following:
Receive a pair of Samsung Buds FE Bundle.
Purchase a Samsung Galaxy S24 FE (any capacity) between 03/12/2024 - 23/12/2024 (or whilst stocks last – 289 units available) on selected 10GB, 50GB, 100GB or Unlimited data tariffs, excluding SIM free purchases, and receive a pair of Samsung Buds FE usually £99.
The Samsung Galaxy S24 FE bundle will be dispatched with your order. Not valid in conjunction with any other offer (unless expressly stated in that offer).
The Samsung Galaxy S24 FE bundle offer is non-transferable, no cash alternative. If the purchase is returned, the Samsung Galaxy S24 FE Bundle must also be returned.
Full terms and conditions available at www.idmobile.co.uk/offers/offers/christmas-samsung-buds-fe-offer.
So with that in mind I would suggest you either drop them a DM on their Facebook or X, or give their live chat a go:
Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(it would be advisable to start the chat with talk to person to bypass their automated chat bot)
Let us know how you get on! 🤞
edit to add. On the full terms link item 6 states this:
Samsung Buds FE will appear in your basket prior to checkout and on the contract summary document.
Did you see them in the basket and are they showing on the summary?
Hi there Roland
You’re not the first one to post about missing extras. I do wonder if iD are having difficulties
Anyway, yes according to this - https://www.idmobile.co.uk/claim-your-offer - it states the following:
Receive a pair of Samsung Buds FE Bundle.
Purchase a Samsung Galaxy S24 FE (any capacity) between 03/12/2024 - 23/12/2024 (or whilst stocks last – 289 units available) on selected 10GB, 50GB, 100GB or Unlimited data tariffs, excluding SIM free purchases, and receive a pair of Samsung Buds FE usually £99.
The Samsung Galaxy S24 FE bundle will be dispatched with your order. Not valid in conjunction with any other offer (unless expressly stated in that offer).
The Samsung Galaxy S24 FE bundle offer is non-transferable, no cash alternative. If the purchase is returned, the Samsung Galaxy S24 FE Bundle must also be returned.
Full terms and conditions available at www.idmobile.co.uk/offers/offers/christmas-samsung-buds-fe-offer.
So with that in mind I would suggest you either drop them a DM on their Facebook or X, or give their live chat a go:
Their Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(it would be advisable to start the chat with talk to person to bypass their automated chat bot)
Let us know how you get on! 🤞
edit to add. On the full terms link item 6 states this:
Samsung Buds FE will appear in your basket prior to checkout and on the contract summary document.
Did you see them in the basket and are they showing on the summary?
Thank you for your helpful answer. Contacted customer service via live chat and they said that I supposed to get buds. They passed all info to the head office, and now it is a waiting game to hear from them in 24-48 hours time.
+19Hi
If you need any further assistance with this, or have any more questions or queries, feel free to let us know and we’d be happy to help.
-Lauren
+21Thank you for your helpful answer. Contacted customer service via live chat and they said that I supposed to get buds. They passed all info to the head office, and now it is a waiting game to hear from them in 24-48 hours time.
That’s good to hear. They must know they didn’t send them so 🤞 it gets sorted swiftly
Failing that I’d take up the offer from Lauren.
Hi
If you need any further assistance with this, or have any more questions or queries, feel free to let us know and we’d be happy to help.
-Lauren
Thank you.
Hi
If you need any further assistance with this, or have any more questions or queries, feel free to let us know and we’d be happy to help.
-Lauren
Thank you.
Hi Lauren, I was hoping to hear from your customer service , but no one contacted me in 72hrs. Can you help me please?
+21You’re more than likely not going to get them Roland
The reason is you upgraded. And although these deals do NOT state NEW customers only, that will likely be the official response you’ll get from iD Mobile. If you have screenshots of your purchasing journey maybe you’ll decide to take this up with Trading Standards, I know I would. Or return the phone and seek a more accurate Christmas deals selling provider.
I’ve been involved in several other posts on the subject of Christmas deals and iD staff are responding to some of them stating they’re for not for existing customers (or words like this meaning new customers only). The problem is the deals don’t say NEW CUSTOMERS ONLY. iD even removed 5 different qualifying phones from a Nintendo Switch Christmas deal which made this whole situation worse.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
You’re more than likely not going to get them Roland
The reason is you upgraded. And although these deals do NOT state NEW customers only, that will likely be the official response you’ll get from iD Mobile. If you have screenshots of your purchasing journey maybe you’ll decide to take this up with Trading Standards, I know I would. Or return the phone and seek a more accurate Christmas deals selling provider.
I’ve been involved in several other posts on the subject of Christmas deals and iD staff are responding to some of them stating they’re for not for existing customers (or words like this meaning new customers only). The problem is the deals don’t say NEW CUSTOMERS ONLY. iD even removed 5 different qualifying phones from a Nintendo Switch Christmas deal which made this whole situation worse.
Thank you for your reply. And you were right. That was the answer from ID customer support (with no explanation why) - “Taking a look your order was not eligible for any Samsung Galaxy Buds offer, sorry.”
I did upgraded just because my old phone was dying, and not because of this deal. But I thought it will be a nice touch to get something extra. It’s not really nice feeling when it turned out like this.
Regards
Roland
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi Tom,
Thank you for taking your time to look in to this. But your only answer was (with no explanation) - “Taking a look your order was not eligible for any Samsung Galaxy Buds offer, sorry.” Can you please explain why ? So other members and people looking for the same answer will know ?
Regards
Roland
+21Thank you for your reply. And you were right. That was the answer from ID customer support (with no explanation why) - “Taking a look your order was not eligible for any Samsung Galaxy Buds offer, sorry.”
I did upgraded just because my old phone was dying, and not because of this deal. But I thought it will be a nice touch to get something extra. It’s not really nice feeling when it turned out like this.
Regards
Roland
I am genuinely sorry to hear that Roland. If you have any ‘fight’ left in you then you could ask them why you didn’t. I guess it’ll also be the price tariff that legged you over too. But if your new monthly price was higher than their upper listed price tariff then again I simply can’t understand why a human can’t override a computer. What price tariff/deal did you opt for?
Strange. Add said offer valid for 10Gb 50Gb 100Gb and unlimited data plans. My upgrade plan was 50Gb
Thank you for your reply. And you were right. That was the answer from ID customer support (with no explanation why) - “Taking a look your order was not eligible for any Samsung Galaxy Buds offer, sorry.”
I did upgraded just because my old phone was dying, and not because of this deal. But I thought it will be a nice touch to get something extra. It’s not really nice feeling when it turned out like this.
Regards
Roland
I am genuinely sorry to hear that Roland. If you have any ‘fight’ left in you then you could ask them why you didn’t. I guess it’ll also be the price tariff that legged you over too. But if your new monthly price was higher than their upper listed price tariff then again I simply can’t understand why a human can’t override a computer. What price tariff/deal did you opt for?
Thank you. Add said offer valid for 10Gb 50Gb 100Gb and unlimited data plans. My upgrade plan was 50Gb. As you can see, customers support just said “You did not select a tariff that was eligible for the gift offer.” And after I started tis topic , just a few days later, they cancelled buds offer (it supposed to be active until Jan 2025) , and switched it to Chromebook deal.
+21And that was my ‘argument’ with iD on other threads/topics too. The ‘deals’ refers to data tariffs (I screenshot the wording) but iD came back with the same it was a ‘price tariff’ answer.
(note both you and I and some other customers say DATA tariff (as that’s what it states) and reps for iD say PRICE tariff (which is NOT highlighted on the original adverts/screens/deals). Thus far I know one of our fellow customers has been told they should be getting £199 back for the Switch they never got. But that then puts the answers given by reps on here into question. BUT this might also be due to that family taking screenshot of iD’s live chat so this could be a one off.
Did you get the Chromebook deal and if you did did you follow the method I advised on one of the other threads - as in PAC your number away → leave iD → come back to iD as a new customer with a deal → wait 24 hours for your PAC with another provider → after 24 hours PAC your number back to iD
+21I know that
My point I’m trying to put across (and I’ll admit even I was getting confused lol) to you guys and gals is just the original terms we, the customers see during the purchasing journey, refers the wording of selected w,x,y,z data tariffs. And of those data allowances my fellow customers selected the correct data amount, in most cases (that I can see) they went for the 10GB data tariff - look at their screenshots.
I’ve checked this a few times and it’s only after putting it in the basket does the pricing come into play, not before. They at this point picked a 10GB data allowance and its not for me to say if there was more than one 10GB data price tariff. And iD’s ‘answer’ has been they picked the wrong price. Whereas what we’re trying to say is it’s the data amount that started off this whole will I, won’t I get a gift debate.
Anyway, I’m not trying to be a d*ck about any of this. But some iD replies refer to price and others refer to upgrades being different to new subscriber deals (upgrades and new customer deals need to, IMHO, be highlighted clearer). The problem was/is those that went down this Chrimbo hole assumed that by selecting the right data amount (ie 10GB) and the right phone they would get a Switch/Buds/Chromebook to find out the price was the wrong one and thus they were disappointed.
I think the selected deal basket/checkout should generate a warning that you started by ticking the correct data and now you’ve unticked the offer as you picked the wrong price OR better still only have the correct data allowance(s) with the right contract length with the phone(s) that qualify with the correct upfront cost and monthly price/tariff gives you the selected deal on a separate section on the iD Mobile shop - ie
edit. Also some confusion comes from the way it’s worded - data tariff. I’ll admit I certainly got muddled up and assumed the wording data tariff was alluding to a data amount, not price for that data. I even asked others to read the same terms I’ve copied on a few threads and when they see the wording “10Gb, 50GB, 100GB or unlimited data tariffs” they all assumed if you picked a 10GB deal with the right phone and on a 24 month contract you’d get the deal. Some must have thought the same hence all of these posts.
Anyway, meant in a nice way, I’m done with all of this, got enough stuff going on elsewhere tbh.
I know that
My point I’m trying to put across (and I’ll admit even I was getting confused lol) to you guys and gals is just the original terms we, the customers see during the purchasing journey, refers the wording of selected w,x,y,z data tariffs. And of those data allowances my fellow customers selected the correct data amount, in most cases (that I can see) they went for the 10GB data tariff - look at their screenshots.
I’ve checked this a few times and it’s only after putting it in the basket does the pricing come into play, not before. They at this point picked a 10GB data allowance and its not for me to say if there was more than one 10GB data price tariff. And iD’s ‘answer’ has been they picked the wrong price. Whereas what we’re trying to say is it’s the data amount that started off this whole will I, won’t I get a gift debate.
Anyway, I’m not trying to be a d*ck about any of this. But some iD replies refer to price and others refer to upgrades being different to new subscriber deals (upgrades and new customer deals need to, IMHO, be highlighted clearer). The problem was/is those that went down this Chrimbo hole assumed that by selecting the right data amount (ie 10GB) and the right phone they would get a Switch/Buds/Chromebook to find out the price was the wrong one and thus they were disappointed.
I think the selected deal basket/checkout should generate a warning that you started by ticking the correct data and now you’ve unticked the offer as you picked the wrong price OR better still only have the correct data allowance(s) with the right contract length with the phone(s) that qualify with the correct upfront cost and monthly price/tariff gives you the selected deal on a separate section on the iD Mobile shop - ie
edit. Also some confusion comes from the way it’s worded - data tariff. I’ll admit I certainly got muddled up and assumed the wording data tariff was alluding to a data amount, not price for that data. I even asked others to read the same terms I’ve copied on a few threads and when they see the wording “10Gb, 50GB, 100GB or unlimited data tariffs” they all assumed if you picked a 10GB deal with the right phone and on a 24 month contract you’d get the deal. Some must have thought the same hence all of these posts.
Anyway, meant in a nice way, I’m done with all of this, got enough stuff going on elsewhere tbh.
I can see that there is no possible help further. As false advertisement is used to lure customers in, and then blame them for not choosing the right plan. And in my case , I chose s24 with 50gb plan (add said 10gb, 50gb , 100gb and unlimited data plans are included in the bundle) , and there was no other options available on check out. It was 10gb plan £x pm, 50gb plan £y pm, 100gb plan £z pm , unlimited data plan £a pm.
There was no other options available.
After this I'm getting the only answer - You are not eligible for this offer , as you didn't choose the right payment plan.
I still don't understand how It is wrong. And it is very disappointing
This topic was marked as solved, when it wasn’t.
I can see that there is no possible help further. As false advertisement is used to lure customers in, and then blame them for not choosing the right plan. And in my case , I chose s24 with 50gb plan (add said 10gb, 50gb , 100gb and unlimited data plans are included in the bundle) , and there was no other options available on check out. It was 10gb plan £x pm, 50gb plan £y pm, 100gb plan £z pm , unlimited data plan £a pm.
There was no other options available.
After this I'm getting the only answer - You are not eligible for this offer , as you didn't choose the right payment plan.
I still don't understand how It is wrong. And it is very disappointing
+21I replied and upon hitting send I had an error message saying something about uploading. Repeat attempts did the same. These chuffing forums do my nut in at times. If it doesn’t show in 24 hours I’ll post what I remember.
+21This topic was marked as solved, when it wasn’t.
I can see that there is no possible help further. As false advertisement is used to lure customers in, and then blame them for not choosing the right plan. And in my case , I chose s24 with 50gb plan (add said 10gb, 50gb , 100gb and unlimited data plans are included in the bundle) , and there was no other options available on check out. It was 10gb plan £x pm, 50gb plan £y pm, 100gb plan £z pm , unlimited data plan £a pm.
There was no other options available.
After this I'm getting the only answer - You are not eligible for this offer , as you didn't choose the right payment plan.
I still don't understand how It is wrong. And it is very disappointing
(Okay so it went into the abyss. This is a total waste of my time and your time)
I didn’t mark it as solved and if you didn’t then we can conclude whom did…
The offer(s) has/are gone from there site now, with only this being left - https://www.idmobile.co.uk/offers/christmas-samsung-buds-fe-offer - but it doesn’t show the price tariff. If you have any proof the 50GB only had one price and this had the buds then post this it. I did have some saved images but deleted them on 01 January. I have software that can restore deleted content but couldn’t find the bit I remember seeing. It may even be posted (by me) on another topic as an example but again as yet I can’t find the pricing for the Buds. Sorry.
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