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Plans & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 242 Topics
  • 532 Replies
242 Topics
R
Civilian
richardf2014Civilian
asked in Plans & Upgrades.
Upgrade offer scam

I have recieved my upgrade offer today, iphone 16 unlimited everything £29 upfront and £47.99pm i looked on the id mobile for the same deal for new customer for £29 upfront and £43.90pm i have also been trying to change my number for the past few months but not willing to pay the extortionate charge by id mobile so i was thinking; would it be better to start a new contract and get my new number free and still save on the contract, but the service i have had has been poor so maybe just switch to another network and sim only as my phone is still like new, i not willing to call them again and chase a better deal as this is jot how thia ahould work they should try and keep loyal customers! 

2
StuartW
Rookie
8 hours ago
I
Civilian
Imb4567Civilian
posted in Plans & Upgrades.
cashback on mobile upgrade

I recently upgraded my phone contract and this came with a £75 cashback. I cannot find any details on how to claim the cashback. Could you help please?

0
I
Civilian
12 hours ago
J
Newbie
James MarshallNewbie
posted in Plans & Upgrades.
phone/sim upgrade

 

2
Tom
iD Mobile Employee
13 hours ago
N
Civilian
NeagleCivilian
asked in Plans & Upgrades.
add new phone

I’d like to get the pixel 8a contract but I have a sim only . Can I add this ? 

0
N
Civilian
2 days ago
R
Civilian
RemitlayCivilian
asked in Plans & Upgrades.
New phone

I am looking to buy a new phone with sim.

1
andewhite
Legend
2 days ago
J
Civilian
JamiecardeyCivilian
asked in Plans & Upgrades.
sim free contract phone

Am I able to get a contract phone without a simcard? 

2
D
Newbie
2 days ago
S
Civilian
SimontaintonCivilian
posted in Plans & Upgrades.
switch to sim only

Hi, my fix contact is up and I would like to switch to a sim only deal, but when I click upgrade it only gives me a more expensive deal to upgrade to!! There is no way to switch to a sim only deal and keep my current number. Can this be arranged thanks. 

0
S
Civilian
2 days ago
G
Civilian
GembevCivilian
asked in Plans & Upgrades.
how to upgrade from pay monthly to sim only at the end of contract

I can't see 'sim.only' in the plan change options on my app. My pay monthly contract is about to expire on 11 Sep... but when I go to look at upgrade options in the app... it only shows more mobile phone deals. How do I upgrade to sim only???

8
Matthew T
iD Mobile Employee
3 days ago
Thomas James Mitchell
Civilian
Thomas James MitchellCivilian
asked in Plans & Upgrades.
Upgraded phone today!! Have I got 10gb or unlimited

I upgraded my phone in live chat and they gave me a deal £19 of the upfront cost for the redmi not pro plus 30, and £21 for the 10gb data +unlimited loyalty addon, unlimited calls etc.  They took the £19 fee off as they said, I have not payed a penny to the upfront cost. Can anyone confirm with experience that the Unlimited loyalty addon is 100% Unlimited data rolled over after the 10gb is up?  Invoice shows iD Mobile Upgrade £ 0.00 -1 £ 0.00IDUPG

14
Matthew T
iD Mobile Employee
3 days ago
M
Civilian
Madchick80Civilian
posted in Plans & Upgrades.
about my contract

I need to speak to someone in regards to my data

1
N
iD Mobile Employee
3 days ago
J
Civilian
jobrfeCivilian
asked in Plans & Upgrades.
Number Ported to e-sim Too Early

Hi, I've recently upgraded my phone & contract package to stay with ID Mobile. The upgrade involved getting an e-sim for my new phone.It appears that my number has ported over to the e-sim (current phone has no service) but my new phone isn't due to arrive for another 2 weeks.Obviously I can't be without service for this long but I know if I install the e-sim onto my current phone I can't then install it on my new one.I need assistance with getting my number back onto my current SIM.Thanks in advance.

1
N
iD Mobile Employee
3 days ago
C
Civilian
catfoxCivilian
asked in Plans & Upgrades.
Details wrong on plan

I upgraded my plan to a sim only plan after paying for my phone and i chose a £16 per month (first 6months free) unlimited data, calls and texts.when i first changed it in the app it says my data is only 5gb and not unlimited also it says my next bill is due next month but im supposed to have the first 6months free

1
Lauren
iD Mobile Employee
5 days ago
L
Newbie
Laura-Dan7Newbie
asked in Plans & Upgrades.
contract start date

I’m being prompted that it’s time for a new deal, which made me believe I’d finished my 2 year contract, however when I enquire how much to leave now the price is ridiculous.Where can I see my contract start and end date?

1
N
iD Mobile Employee
6 days ago
J
Newbie
jbealeNewbie
asked in Plans & Upgrades.
Do Id mobile have a promotional department

I have just received a call on the UK from someone claiming to be from the ID promotional department. The number that called me was 07754621319.They were offering a lower price mid contract.It sounds like a scam to me.Do ID mobile offer mid contract discounts that do not result in an extension of the contract?

2
J
Newbie
7 days ago
Scorpion
Newbie
ScorpionNewbie
asked in Plans & Upgrades.
upgrade

Hi I am due an upgrade but when I look I get a better deal on the same phone than on the upgrade if I start I new account after I’ve been with Id for ages i thought I would get a better deal but know thinking about leaving them

3
Tom
iD Mobile Employee
7 days ago
J
Civilian
jamerzCivilian
asked in Plans & Upgrades.
upgrade order not showing on my id mobile app

I ordered an upgrade. Both new devices and plan. The device should be with me by 24th October but the email i had said the new plan would be up and running in 24 hours.  If I check on the id mobile app nothing on there about the upgrade. There has been no change to the plan. I'm still paying the same fee and no increase in data. I keep getting emails from id mobile to upgrade.  Id like to know if my order has been accepted and is being processed.  

1
N
iD Mobile Employee
7 days ago
N
Newbie
nervous flyerNewbie
posted in Plans & Upgrades.
temporary change to plan

I am flying to Brazil but I can’t find out how to change my plan to allow calls etc from Brazil which is out of my current plan area. I seldom go beyond Europe so want a one month change if possible

3
N
iD Mobile Employee
7 days ago
RahRahM
Civilian
RahRahMCivilian
asked in Plans & Upgrades.
Trade up problems

Hi, has anyone else had issues with the trade-up? Sent my phone and partner's at the same time, both signed for by the same person and a month later no acknowledgement and no reply to my emails asking for an update. 

1
Tom
iD Mobile Employee
8 days ago
Jenny Welsh
Newbie
Jenny WelshNewbie
asked in Plans & Upgrades.
Upgrade

I have found a better contract with you as a new customer, can you match it?

1
Matthew T
iD Mobile Employee
8 days ago
Paul Jameson
Civilian
Paul JamesonCivilian
asked in Plans & Upgrades.
trade in phone received back with no explaination

Did an upgrade and opted for the trade in of my iPhone X.   received it back saying I hadn’t unlocked it properly.  Did the unlock and sent it back.  Now received the phone back  again with a small label on saying non working - no diag.  nothing else.  No notification or explaination.  Phone was fine, in daily use and in good condition before I upgraded.  well hacked off with these guys.  feel like I’ve been ripped off and tempted into an upgrade I should probably not have done.  Is there any point in going to my local Curry’s store? 

1
Matthew T
iD Mobile Employee
8 days ago
L
Civilian
laurenelizabethCivilian
asked in Plans & Upgrades.
Early upgrade/ending my plan

I’m not due for an upgrade for another year but have seen an ID mobile contract for the iPhone 15 pro max that I would like to sign up to. I’m happy to pay off my remaining current contact with ID but I want to keep my number and put it on my new plan. Is this doable? Everywhere which says early upgrade is max of 2 months early even though I’m happy to pay the difference. 

4
Matthew T
iD Mobile Employee
8 days ago
C
Civilian
ChardunhamCivilian
asked in Plans & Upgrades.
Upgrading

I am seeing these but none of them show on the actual app where it says I can upgrade.   

1
Tom
iD Mobile Employee
9 days ago
L
Civilian
LCoffey98Civilian
posted in Plans & Upgrades.
Discuss Upgrade

Hi, I am able to upgrade my plan but I have seen better new customer deals through uswitch. As an existing customer I would prefer to keep my account rather than take a new customer deal. Is there something you can do 

1
Lauren
iD Mobile Employee
9 days ago
Tina Scoffield
Newbie
Tina ScoffieldNewbie
asked in Plans & Upgrades.
How to downgrade?

My contract has ended and now I want to reduce my plan to a sim only deal. When I log in to my account it only gives me options for a new phone or more expensive sim plan. There is no option for a cheaper sim plan? How do you downgrade? 

1
Lauren
iD Mobile Employee
9 days ago
I
Civilian
IanguilbertCivilian
asked in Plans & Upgrades.
uograde

Can I upgrade early if I pay up remaining  balance

1
Tom
iD Mobile Employee
9 days ago
Terms & Conditions