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Plans & Upgrades.

Plans & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

130 Topics
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130 Topics

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HdaisyCivilian

asked in Plans & Upgrades.

tashDNewbie

asked in Plans & Upgrades.

why can't i check out when purchasing a new id plan?

I'm already an Id customer and I got an offer for a new plan with more data, so I go through the process of putting all my details, including payment details etc in.... Then it gets stuck and says there's some kind of error? I've tried different times and every time it stops at the payment page.And now I can't even find how to contact id to resolve it. Can anyone help?!

28 days ago

Surprised_UserCivilian

asked in Plans & Upgrades.

My plan details suddenly changed, please support

Suddenly I was left with no data and when I tried to log in on th app had to re-set the details.Now it shows 9 GB and not 63 while I have received no email whatsoever.To be noted I was left stranded with no data (using the phone as map)while driving when this happened - very unfortunate situation.

28 days ago

archie2001Newbie

asked in Plans & Upgrades.

Upgrades

My 24 month contract ends in 2 months and I have been notified that it is time I upgraded.Before i upgrade now, how does it work with the existing 24 month contract?.Do my payments for this contract automatically stop and transfer onto my upgrade or will I still be billed for the final 2 months of the exisiting contract?.I am confused as I am being told to upgrade.

29 days ago

fielderNewbie

asked in Plans & Upgrades.

triangle porting without early termination of contract

I have two iD plans each with their own number. Plan A is about to end and Plan B has another 12 months to run. I want to transfer the number on Plan A to Plan B and the number on Plan B to a PAYG plan. I believe this will require triangle portings of both numbers, but how can I stop the Plan B contract from being terminated early while I transfer the assigned phone number?

1 month ago

Sb06mrNewbie

asked in Plans & Upgrades.

Proof of purchase

I need proof of purchase/upgrade to claim my free gift promotion?

1 month ago

VeraNewbie

asked in Plans & Upgrades.

Why isn't my add on effective right away?

Why isn't my address on effective immediately as ID's adverts state?

1 month ago

jimgouldCivilian

asked in Plans & Upgrades.

upgrading to sim only from monthly

Hi, just wondering how to change my contract now I can upgrade. Happy with my phone, so would like to change to sim only from monthly.

1 month ago

PaulDunstanNewbie

asked in Plans & Upgrades.

Sim only deal not registered?

Hi all,I have just upgraded a Sim only contract, I went from £10/100Gb 1 month rolling contract to a £10/100Gb 12 month contract which had an offer of the first 3 months £0. I have received confirmation of the order (I also took a screen shot of the order). My app now tells me that I’ve upgraded to a £10/100Gb 1 month rolling contract. It has changed because it’s not allowing me to upgrade my sim it’s saying I have to wait 31 days.can someone please help to try and explain what’s happened and what needs to be done to rectify. many thanks, Paul

1 month ago

Theboss06Newbie

asked in Plans & Upgrades.

monthly contract

I want to use the sim in Spain when I am there on holiday. Can I start/stop my monthly contract over the year

1 month ago

nick bullockNewbie

asked in Plans & Upgrades.

renewing contract.

Hi all 🙂So, my contract ends in a few weeks and I want to stay with iD. At the moment I receive 250 GB of data for £14 a month, 12 month contract. On Money Saving Expert there is the same for £12 a month, (the link takes me to iD site) so I want to change to this, but if I go onto iD through my app, this contract does not exist.So, my question is, do I have to cancel my existing contract when it matures, and then rejoin and go through the whole joining up again, or am I being a tad daft and missing something?Thanks in advanceCheers Nick

1 month ago

Rafal MakarewiczCivilian

asked in Plans & Upgrades.

I don't mean the internet

Hi I don't mean the internet hi, I have a problem, my internet stopped working at the beginning of the month, I increased the internet, it worked and now it doesn't work and I have about 45 GB leftcan i ask for an update

1 month ago

Joe HNewbie

asked in Plans & Upgrades.

Upgrade from contract to SIM - Now being charged twice!

HiMy contract for ended and I used the website to upgrade to a SIM only contract for £12. Now I am charged both amounts.I can’t activate the SIM for some reason either. If I cancel the SIM I will receive a penalty.How do I put this right? I need help from a company representative.

1 month ago

Hope-MarieRookie

asked in Plans & Upgrades.

IF I'M NOT ALLOWED TO UPGRADE TO AN S24 ULTRA DONT SAY I CAN ON THE UPGRADE PAGE!

IF I'M NOT ALLOWED TO UPGRADE TO AN S24 ULTRA DONT SAY I CAN ON THE UPGRADE PAGE! I wanted the S24 Ultra but apparently I'm not allowed/it won't go through. I'm currently on a sim only plan. Why am I not allowed a high end phone? This doesn't make sense. Can someone actually give me a real answer? Because I can't find a reason apart from them not wanting any more money from me.??? I don't get it. I need a new phone. My current phone isn't going to last for much longer and they're not even allowing me to upgrade FOR NO REASON. Oh apparently their sales team is "training" so I can't call 🤷🏻‍♀️ Please someone give me an answer.

1 month ago

rajverma3135Newbie

asked in Plans & Upgrades.

upgrad to a new plan

Hi there I am wondering if you can help me. I am on a monthly sim only deal £10/month, 70GB data, unlimited minutes and text. I have come across a plan on uswitch on that monthly deal is £10/month but data is 110GB. Just wanted to ask if you can switch my account to that deal or if I request PAC code and order a new sim from uswitch and enter PAC code there to go onto the new plan which is obviously more cost effective than the current plan.I am happy with iD mobile and don't want to leave but would like to go on more data plan with the same monthly DD.For your info, the link is https://www.uswitch.com/mobiles/sim-only-deal/85a7fa3d546d6c751c39b1b4faf81cb0f9e72984/?position=2&list=compare%2Fsim-only-deals%20-%20promoted&list_loaded_id=526ef622-4cb2-4b92-9d36-9453c35576c6&page=compare%2Fsim-only-dealsThank you in advance.Raj Verma

1 month ago

peterupfoldNewbie

asked in Plans & Upgrades.

Peter upfold1

Want to upgrade from one sim only contract to another sim only contract that's cheaper. Can I do it without leaving and rejoining ID mobile?

1 month ago

sbigbloodNewbie

asked in Plans & Upgrades.

Will i keep my number

I’m thinking of getting a new iD contract (24 months with phone) through MOBILES.CO.UK,if i did would i still keep my number from my current sim only monthly contract ??

1 month ago

Manda1969Newbie

asked in Plans & Upgrades.

upgrades

Is it best to cancel contract and start again to get best deals?

1 month ago

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