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Losing upgrade

R
Community Member
  • Rmk
  • Community Member

Hi there, 

 

I switched from a monthly plan with a phone contract to a pay monthly sim only plan. Does this mean I lose my upgrade option? Can I start a new mobile contract plan if I want to in the future? Thanks

Best answer by andewhite

I believe that’s possible, @Rmk. 

Any upgrade offers for you would normally be shown in the iD app and your “My iD Account” online, once you’ve signed-in.

You can also discuss your upgrade options with the iD sales team, by calling 020 7139 1397 - the advisers work 9am - 6pm.

 

 

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andewhite
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Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12459 replies
  • Answer
  • May 16, 2024

I believe that’s possible, @Rmk. 

Any upgrade offers for you would normally be shown in the iD app and your “My iD Account” online, once you’ve signed-in.

You can also discuss your upgrade options with the iD sales team, by calling 020 7139 1397 - the advisers work 9am - 6pm.

 

 

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • May 21, 2024

Hi @Rmk,

Welcome to the Community!

I hope that @andewhite has answered your query.

If you require further assistance, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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