Losing upgrade

Hi there, 


I switched from a monthly plan with a phone contract to a pay monthly sim only plan. Does this mean I lose my upgrade option? Can I start a new mobile contract plan if I want to in the future? Thanks


Best answer by andewhite 16 May 2024, 10:15

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2 replies

Userlevel 8
Badge +9

I believe that’s possible, @Rmk

Any upgrade offers for you would normally be shown in the iD app and your “My iD Account” online, once you’ve signed-in.

You can also discuss your upgrade options with the iD sales team, by calling 020 7139 1397 - the advisers work 9am - 6pm.



Userlevel 7
Badge +6

Hi @Rmk,

Welcome to the Community!

I hope that @andewhite has answered your query.

If you require further assistance, please let us know.