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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4986 Topics

C
Newbie
Cg200Newbie
asked in Ask a question.

mobile data has been turned off by carrier

I keep getting a notification that the mobile data has been turned off by my carrier. Can this be resolved? 

1
Kash
iD Mobile Employee
24 days ago
E
Newbie
Elvis2021Newbie
asked in Ask a question.

overcharged

I joined id mobile at the end of march on a £29.99 contract yet my first bill is for £32.85, why?? I have hardly made calls or sent texts and not used over my data or add ons or anything. Fuming!!

3
Kash
iD Mobile Employee
24 days ago
Charlie Laidlaw
Civilian
Charlie LaidlawCivilian
posted in Ask a question.

app log in issue

I have created an account but when I try to login to it does not recognise my phone number, last name and birth date. 

1
Kash
iD Mobile Employee
24 days ago
Phillip Murphy
Newbie
Phillip MurphyNewbie
asked in Ask a question.

Swapped networks but my Google pay still has three network

I swapped from three network to id with same number. My issue is I had subscription in Google for apps under three mobile which was added to my mobile bill. My problem is in payment option I have nothing for id just three still which is inactive. How can I add Id as option for payment? 

1
Kash
iD Mobile Employee
24 days ago
G
Civilian
GorfCivilian
asked in Ask a question.

Timout at the end of checkout

Hi all. I’ve just tried signing up for a new monthly SIMOn the very last page of checkout it timed out with a CloudFlare errorI have no idea whether or not I am now an ID customer. Not a great start really...

2
Kash
iD Mobile Employee
24 days ago
Neil Gerrard
Civilian
Neil GerrardCivilian
asked in Ask a question.

Trying to cancel a new contract - live chat not working for me

Hi,I started a new contract 11 days ago and my new Motorola Razr 40 Ultra’s screen has already developed a fault on the screen. I want to cancel and return the phone rather than exchange because it’s a two-year contract and I now have absolutely no faith that the same model of phone simply won’t fail again in a short time. But using the ID mobile website is absolutely infuriating. Every time I look up cancelling a contract it directs me to a Live Chat but when I click it opens the community page and directs me to log in. I try to login and it throws me back to my dashboard where I can’t find any help. I have resorted to logging into community via my Facebook (different email address) and I can post on here but that is it. I need to speak to someone at ID Mobile to get this contract cancelled within the 14 day cooling off period. How do I do that please? Thanks

14
Kash
iD Mobile Employee
24 days ago
Amol Sil
Newbie
Amol SilNewbie
asked in Ask a question.

International Roaming Bangladesh

Hi I am travelling to Bangladesh and was hoping to purchase a 1 month package to and from Bangladesh and also for international roaming.Please let me know if this is possiblethanks 

2
Kash
iD Mobile Employee
24 days ago
D
Rookie
DobbyRookie
asked in Ask a question.

Charged Twice for Minutes Add On

I requested a 200 minute add on in the website for £3.  However I was charged twice and my account will be debited by £6.  How can I get a refund or this error on the website ? Thanks, Dobby

6
Kash
iD Mobile Employee
24 days ago
Elizabeth Lancaster
Civilian
Elizabeth LancasterCivilian
asked in Ask a question.

unable to update app

The app keeps asking me to re register but I never get past putting in my email address. 

2
Elizabeth Lancaster
Civilian
24 days ago
Dave Irvine
Newbie
Dave IrvineNewbie
asked in Ask a question.

3 mobile to id mobile

I am currently with 3 mobile and the customer service has told me that I can't take my phone number for 3 to ID mobile as it is the same network! Does anyone know if this is true? Or has anyone done this? There was nothing in the small print 🤷

3
Kash
iD Mobile Employee
24 days ago
Mishmash9797
Newbie
Mishmash9797Newbie
asked in Ask a question.

Switching over - the switch number 65075 is not recognised

I am transferring from another provider to ID. I text PAC to 65075 from my old phone and it says its not recognised. Can you help

4
andewhite
Legend
24 days ago
Bob Pike
Newbie
Bob PikeNewbie
asked in Ask a question.

Samsung J6

Samsung J6 just unlocked from EE will not read the ID Mobile sim. It does read GiffGaff and other makes. Is there an issue with Samsung and ID sims?

3
Kash
iD Mobile Employee
24 days ago
7
Civilian
76barnCivilian
asked in Ask a question.

Transaction Number

I need my transaction number but don’t have the welcome email, is there any other way I can get it? Thanks

6
Kash
iD Mobile Employee
24 days ago
Abigail Jones
Newbie
Abigail JonesNewbie
asked in Ask a question.

New ID mobile issues

Hi,I can't check my data usage, minutes usage or text usage in the new app. It just shows a general overview of my data, texts and minutes left. When are you going to update the new app so you can view the usage properly?Thanks,Abi. 

11
Kash
iD Mobile Employee
24 days ago
Daniel Coe
Newbie
Daniel CoeNewbie
asked in Ask a question.

Port Old ID Mobile No to New ID Mobile Contract

Hi,We have a pay monthly IDMobile contract, just purchased another phone and contract from IDMobile. Now I want to port the old number to the new contract.How do I do it? Who do I need to contact - or even how do I contact anybody at ID Mobile?ThanksDaniel

9
Kash
iD Mobile Employee
24 days ago
Ricep Sed
Newbie
Ricep SedNewbie
asked in Ask a question.

how do i submit a pac code

How do I submitt a pac code

2
Kash
iD Mobile Employee
24 days ago
C
Newbie
CezarSNewbie
asked in Ask a question.

contract finish

Good evening, my contract will finish next month and I need to close after as I dont use the number. Also I cant make an account so I can close my self as I loose the sim card and the number. So now I dont know how to cancel my contract after finish next month. Thank you

7
Kash
iD Mobile Employee
24 days ago
J
Civilian
Jward82Civilian
asked in Ask a question.

Number port

My number is due to port over today, any ideas on what time this might happen? A bit anxious of having issues with old supplier etc

2
Kash
iD Mobile Employee
24 days ago
R
Newbie
RayVonNewbie
asked in Ask a question.

no outgoing service

Due to mix up with direct debit bill did not get paid, as soon as I was aware of this I paid yesterday afternoon. Account shows as upto date but phone still has no outgoing service.How long before it's restored?

3
Kash
iD Mobile Employee
24 days ago
K
Newbie
Kaz 22Newbie
asked in Ask a question.

Billing

Want to speak to an adviser 

6
Kash
iD Mobile Employee
24 days ago
R
Civilian
roshanvijayCivilian
asked in Ask a question.

unable to update bill cap either through mobile or browser

Hi there , I am unable to update the bill cap either using the mobile app or using the browser as an error message is displayed asking to try later. This is causing difficulties as I am unable to make  calls to chargeable numbers if the cap is 80% utilised .  

1
andewhite
Legend
24 days ago
Abbie Hoyle
Newbie
Abbie HoyleNewbie
asked in Ask a question.

data

I am going to Amsterdam in June and want to know how my data works and if I can use it while I am over there without getting charged more

4
Kash
iD Mobile Employee
25 days ago
A
Newbie
akpai22Newbie
asked in Ask a question.

Poor mobile data signal at home (want to use three home signal)

I am currently experiencing poor signal inside my home.I was thinking about getting some device to boost the signal within my home, such as a femtocell. But it seems that iD don’t make a femtocell, but iD does use the Three network and Three have a femtocell.If I was to get a femtocell from Three (the Three Home Signal), would that help boost the signal within my house?

4
Kash
iD Mobile Employee
25 days ago
D
Newbie
DOooOBNewbie
asked in Ask a question.

Credit Checking Flawed

Hello ID Community,I'm wondering if anyone can explain some detail behind how the following has unfolded:1) Ordered £16/unlimited SIM as existing customer deal. 12 months contract.1a) Cancelled: "bad credit"2) Ordered £8 smaller deal. 1 month contract.Just to highlight: this is a total commitment of £8. 2a) Cancelled: "bad credit"3) Found out ID uses Equifax. Spoke to Equifax. Not only is my credit score very good, but also the specific details that ID likes to check all have no negative issues. They're all fine. I'm going to Currys this afternoon to have some discussion about this. ID has put me in a position where my current EE contract has nearly expired, but I have nothing to replace it with. Any thoughts greatly appreciated. 

6
Kash
iD Mobile Employee
25 days ago
L
Newbie
Leanne BradshawNewbie
asked in Ask a question.

Refund Duplicate Payment

I have two pending transactions to ID after accidentally submitting request twice. I would like to cancel one of them and the bank have told me I need a 6 digit authorisation code from the Merchant. How can I contact ID to obtain this?

1
Kash
iD Mobile Employee
25 days ago
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